Senior Technical Program Manager - Agency Temp at Sirius XM Radio, Inc.
Los Angeles, CA
About the Job
Responsibilities
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How you'll make an impact:
The Technical Program Execution (TPX) Team helps to drive and manage large cross-functional initiatives across the enterprise. This individual will be directly involved in a Customer Service replatforming program aimed at modernizing the tools and processes SXM uses to support a growing subscriber base. Work will include managing programs to align and deliver both back end platform support and Agent/Customer facing functionality across all channels of engagement.
What you'll do:
What you'll need:
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How you'll make an impact:
The Technical Program Execution (TPX) Team helps to drive and manage large cross-functional initiatives across the enterprise. This individual will be directly involved in a Customer Service replatforming program aimed at modernizing the tools and processes SXM uses to support a growing subscriber base. Work will include managing programs to align and deliver both back end platform support and Agent/Customer facing functionality across all channels of engagement.
What you'll do:
- Collaborate with other Engineering TPMs, Product Owners, and Engineers to define and execute on the SDLC process.
- Define and execute a high caliber plan for complex projects and programs.
- Work closely with both internal and external teams to ensure successful project delivery.
- Manage clear communication of progress/status with project stakeholders.
- Proactively highlight and resolve risks and issues and clearly communicate those risks to stakeholders.
- Identify blockers and facilitate the removal of those blockers.
- Assist teams in story mapping, backlog maintenance, prioritization, and planning to formulate delivery timelines
What you'll need:
- 5+ years of proven experience as a Technical Program Manager or similar role in a technology-based organization.
- Minimum Bachelor level degree in Computer Science, Information Systems or related field or equivalent experience
- Track record of managing a complex software development program with a variety of stakeholders.
- General understanding of Software Development lifecycle.
- Working knowledge of tools like JIRA, Confluence, monday.com, Smartsheet or similar.
- Experience in API or middleware development programs.
- Strong technical proficiency demonstrated in any number of ways, ex. coding skills, quality assurance or technical writing.
- Experience with large scale implementations involving Salesforce and/or Amazon Connect platforms a plus.
- An ability to distill complex issues into solvable and actionable tasks.
- Must have legal right to work in the U.S.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
