Senior Technical Account Manager - HiveMQ
Boston, MA
About the Job
HiveMQ empowers businesses to transform with the most trusted MQTT platform. Designed to connect, communicate, and control IoT data under real-world stress, the HiveMQ MQTT platform is the proven enterprise standard and powers use cases in automotive, energy, logistics, smart manufacturing, transportation, and more. Leading brands like Audi, BMW, Liberty Global, Mercedes-Benz, Siemens, and ZF choose HiveMQ to build smarter IoT projects, modernize factories, and create better customer experiences.
HiveMQ is a remote-first company headquartered in Landshut, Germany, with a US office in Boston, Massachusetts. The last time we counted, we spoke 32 languages within our diverse team at HiveMQ. We are looking for innovative, motivated, and passionate individuals to join our rapidly growing company.
HiveMQ's Vision for this role
To be an integral part of our Customer Success team by making sure our clients receive top service by maintaining relationships with HiveMQ's current clients, addressing their technical needs as well as finding opportunities for expanding our client base.
You will…
- Increase our customers' trust in and success with the HiveMQ Platform
- Proactively help customers with current and future challenges by demonstrating how various products and services can be best utilized.
- Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products.
- Internally representing the customer's voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers.
- Work in close collaboration with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves, keeping our ease of use promise
You have…
- Bachelor's degree in a related technical field or equivalent practical experience.
- Supported enterprise level accounts on their technical success journey successfully.
- Experience in direct customer communication, interfacing with executive stakeholders, driving technical implementation or transformation programs.
- Experience in distributed systems with messaging or database technology
- Experience in designing architecture and proofs of concept
- Excellent communication and writing skills in English
- Familiarity with modern cloud architectures
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Informations about our job advertisements
Job advertisements of HiveMQ GmbH are always directed at female, male and various applicants, regardless of age, gender, religion, sexual identity, disability, race, ethnic origin, world view, etc. The selection of a candidate is exclusively based on qualifications. For organisational reasons, we cannot return application documents and cannot reimburse any expenses that you incur during the application process.