Senior Systems Support Analyst/Engineer - Fidelity Resume Program - reacHIRE

Overview

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2025.

If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

*Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program.

Overview:

A Senior Systems Support Engineer/Analyst for mainframe providing business solutions by developing complex or multiple software applications. They demonstrate an understanding of the business or function for which the application is designed. In this role, you will serve as an analyst/software engineer supporting the R4 Production Responsive Team in the Customer Account in CBPT (Core Brokerage Platform Technology). You will work on stability initiatives including scalability, capacity, performance, and product analysis of Customer Accounts Production Support applications. You will work closely with the Squad or Team Lead and other support developers to drive a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive R4 Production Responsive discipline leading to zero customer impacting incidents. 

Responsibilities

What You’ll Contribute Day-to-Day:

• Provides application support for mainframe platform.
• Deliver quality technology solutions to complex business issues in an agile environment
• Collaborate with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner
• Strong analytical and critical thinking skills and ability to tackle issues by making timely decisions based on facts, knowledge, experience, and judgment
• Quickly learn, adapt, and thrive to meet the needs of a fast-paced, changing environment
• Strong troubleshooting and problem-solving skills
• Desire to be detailed, very responsive, and committed to quality
• Ability to navigate organizationally to accomplish tasks and work on multiple efforts simultaneously
• May serve as on-call resource to support the organization's service and escalation model. 

Qualifications

You’ll Be a Great Fit If You Have:·  

• 5+ years of experience in information technology.
• Passion for technology and troubleshooting complex problems.
• Mainframe: Understanding of the mainframe software development process including analysis, design, coding, system and user testing, problem resolution and planning.
• Prior experience with JCL/Cobol TSO, mvs files, VSAM.
• Data Analysis experience
• Mainframe tools experience, including: Syncsort, FileAid, DB2, VSAM and XML, Control-M scheduling, & Platinum/DB2.
• Demonstrated experience in communicating and collaborating on technical needs and capabilities to non-technical team members and partners. 
• Communicates effectively, both inside and outside the organization, on both simple and complex topics

It's An Added Bonus If You Have:

• Understanding & working knowledge of Distributed/Cloud: technology stack – Java, distributed and cloud environments, PL/SQL.
• Financial services industry experience.

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What’s great about working at Fidelity Investments?

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.