Senior Systems Engineer - Dynatrace - Lumen Solutions Group, Inc.
Baltimore, MD
About the Job
About us:
Lumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients. Our client base includes Fortune 500, Government, non-profit and emerging growth companies.
Job Description: JOB TITLE: EVENT MONITORING ENGINEER (SR. SYSTEMS ENGINEER)
Education Level: Bachelor's Degree
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Licenses/Certifications
ITIL Foundations v3 within 180 Days Pref
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology. ***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Lumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients. Our client base includes Fortune 500, Government, non-profit and emerging growth companies.
Job Description: JOB TITLE: EVENT MONITORING ENGINEER (SR. SYSTEMS ENGINEER)
- This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications, and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies.
- The successful candidate will proactively look for ways to improve processes, look for inefficiencies, and document new processes as they evolve.
- This role will require shift work.
- The Technology Operation Center covers a 24/7 operation and members are asked to be flexible in providing coverage outside of their normal shift hours when the need arises.
- full-timeThe position is for full time employment and can be performed fully remote.
- Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools.
- Support a 24x7 system monitoring service to proactively identify and assess problems.
- Provide oversight, coordination, and visibility for critical business processes.
- Perform system health checks.
- Identify, investigate, verify, report, communicate, and escalate critical events.
- Review device logs documentation and analysis.
- Develop runbooks for repeatable processes.
- Will follow basic triage steps, monitor production systems, and ensure their high availability.
- Facilitate and coordinate the necessary IT response to system problems
- Provide event management and problem management support to service owners and IT managers.
- Coordinate and facilitate conference bridges as part of even management.
- Author reports, participate in incident review meetings, participate in active incident and problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities.
- Communicate to stakeholders; support and facilitate open communication between all stakeholders.
- Experience: 5 years of software, hardware, and/or systems engineering-related experience and at least 2 years in NOC/TOC, Command Center roles.3+ years of IT experience and understanding of performance monitoring tools.
- 3+ years of Dynatrace monitoring experience.
- 2+ years operating in a command center in an Event Monitoring/Event Management role
- Ability to assess and monitor events and respond or escalate accordingly.
- Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database.
- Strong analytical skills and ability to collate and interpret data from various sources.
- Strong communicator, both verbal and written, with a natural aptitude for collaboration.
- Desired Qualifications:
- 3+ years’ experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools.
- Process engineering or process management experience.
- Experience working in a ServiceNow environment.
- Experience reporting against and managing Service Level Agreements (SLAs).
Education Level: Bachelor's Degree
- In Lieu of Education
- In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Licenses/Certifications
ITIL Foundations v3 within 180 Days Pref
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology. ***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Source : Lumen Solutions Group, Inc.