Senior Systems Engineer - iManage

We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.

• Prioritizing and executing tasks in a time-sensitive environment.
• Maintaining and enhancing the MECM (Microsoft Endpoint Configuration Manager) environment to support modern desktop management co-management with Intune.
• Assisting and improving processes related with day-to-day SCCM service delivery, as well as providing support the recommendations around SCCM vs. Intune and/or hybrid implementations.
• Administrating Microsoft System Center Configuration Manager (SCCM), deploying Microsoft patches and creating custom deployment packages.
• Supporting the design and implementation of Intune / Azure mobile device management with SCCM and Office 365 / Exchange hybrid environments.
• Patch Management using SCCM for end user machines as well as Infrastructure Servers.
• Package creation, deployment and reporting.
• Creating Security Policy, Device Compliance, Troubleshooting Modern Device Management (MDM) issues in Intune.
• Obtaining product specific knowledge of the firm’s key products and develop an understanding of how the underlying components are structured and how potential vulnerabilities may affect the platform.
• Working with threat intel and analysis tools and vendors to identify, automate, manage and prioritize continually changing threats.
• Performing day-to-day monitoring of private and public cloud, VM and container, vulnerability management systems and scans ensuring accuracy and data integration into the SIEM.
• Deploying, managing, and maintaining all endpoint related TVM systems including asset & service scanning, vulnerability management and EDR.
• Reviewing scans and performing threat analysis of detected vulnerabilities then work with other teams and management to prioritize accordingly.
• Collaborating with asset owners and the business for timely remediation of threats and vulnerabilities.
• Customizing reports on assessment findings and summarizing to facilitate remediation tasks for various teams.
• Building and maintaining TVM SLA & KPI tracking tools to ensure team and company compliance.
• Assisting team with shared administration and management tasks.
• Interfacing with infrastructure and other teams throughout the organization with the objective to provide high quality and low friction, security operations services.
• Preparing and documenting standard operating procedures.

• 5 years of experience working in Technical Support/Networking Environments.
• Bachelor’s or Master’s Degree in Information Technology or related field.
• Experience with Microsoft Endpoint Configuration Manager (MECM) configuration and troubleshooting.
• Microsoft Intune configuration and troubleshooting experience, as well as experience in Modern Workplace systems such as Azure/Intune and Co-Management.
• Participated in creating Security Policy, Device Compliance, Conditional Policies, Autopilot, Troubleshooting Modern Device Management (MDM) issues.
• The ability to provide recommendations around SCCM vs. Intune and/or hybrid implementations, Windows Update for business.
• Strong PowerShell scripting, SQL Queries, reporting and basic troubleshooting with Conditional Access Policies management in Intune.
• Expertise in Window In place Upgrades (IPU) & OSD, app Patch management experience leveraging inputs from Desktop analytics and endpoint Analytics.
• Strong ability to troubleshoot day to day operations, performing monitor and tuning system performance, and providing administration, configuration, installation, deployment and maintenance.
• Demonstrable experience understanding security for both private and public cloud environments.
• Experience using one, or more, of the major market-leading vulnerability management solutions such as Rapid 7, Qualys or Tenable.
• Exposure and/or experience using container scanning systems such as Sysdig or Twistlock.
• Hands on management of endpoint solutions from one of the leading suppliers such as Microsoft Endpoint, CrowdStrike, Carbon Black or TANIUM.
• A firm understanding of, and experience with, DevOps, SRE and SDLC methods, tooling, processes, procedures and the security needs around them.
• Proven knowledge of “Full Stack” cloud development and common cloud architectures.
• In depth operating system experience including Windows Server, CentOS/RedHat and Debian/Ubuntu.
• A definite understanding of PKI & encryption technology, especially SSL/TLS.

• Knowledge and proficiency in Active Directory Domain Services (AD DS) and related technologies.
• Microsoft Teams rooms device management.

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Own my career path with our internal development framework. Ask us more about this!
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.

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