Senior Systems Engineer - iManage

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.

We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.

You will play a key role as a part of our global IT organization in designing, installing, administering, and optimizing the network. This includes maintaining high performance of business applications, ensuring the availability of client/server applications, configuring new implementations, and developing processes for ongoing management of the network environment.

In addition, you will be responsible for the operations and support of the server and infrastructure environment of iManage. You will perform all tasks associated with supporting storage, virtualization, and server systems including standardization, software distribution, troubleshooting, patching, etc.

iM Responsible For…

• Prioritizing and executing tasks in a time-sensitive environment.

• Maintaining and enhancing the MECM (Microsoft Endpoint Configuration Manager) environment to support modern desktop management co-management with Intune.

• Supporting the design and implementation of Intune / Azure mobile device management with SCCM and Office 365 / Exchange hybrid environments.

• Creating Security Policy, Device Compliance, Troubleshooting Modern Device Management (MDM) issues in Intune.

• Performing day-to-day monitoring of private and public cloud, VM and container, vulnerability management systems and scans ensuring accuracy and data integration into the SIEM.

• Managing, and maintaining all endpoint related TVM systems including asset, scanning, vulnerability and EDR.

• Collaborating with asset owners and the business for timely remediation of threats and vulnerabilities.

• Customizing reports on assessment findings and summarizing to facilitate remediation tasks for various teams.

• Building and maintaining TVM SLA & KPI tracking tools to ensure team and company compliance.

• Interfacing with infrastructure and other teams throughout the organization with the objective to provide high quality and low friction, security operations services.

• Preparing and documenting standard operating procedures.

iM Qualified Because I Have…

• 5+ years of experience working in Technical Support/Networking Environments.

• Bachelor’s or Master’s Degree in Information Technology or related field.

• Experience with Microsoft Endpoint Configuration Manager (MECM) configuration and troubleshooting.

• Microsoft Intune configuration and troubleshooting experience with Azure/Intune and Co-Management.

• Participated in creating Security Policy, Device Compliance, Conditional Policies, Autopilot, Troubleshooting Modern Device Management (MDM) issues.

• Strong PowerShell scripting, troubleshooting with Conditional Access Policies management in Intune.

• Strong ability to troubleshoot day to day operations, performing monitor and tuning system performance, and providing administration, configuration, installation, deployment and maintenance.

• Demonstrable experience understanding security for both private and public cloud environments.

• Experience using one, or more, of the major market-leading vulnerability management solutions such as Rapid 7, Qualys or Tenable.

• Hands on management of endpoint solutions from one of the leading suppliers such as Microsoft Defender etc.

• A firm understanding of, and experience with, DevOps, SRE and SDLC methods, tooling, processes, procedures and the security needs around them.

• Proven knowledge of cloud development and common cloud architectures.

• In depth operating system experience including Windows Server, CentOS/RedHat and Debian/Ubuntu.

• A definite understanding of PKI & encryption technology, especially SSL/TLS.

Bonus Points if I Have...

• Knowledge and proficiency in Active Directory Domain Services (AD DS) and related technologies.

• Microsoft Teams rooms device management.