Senior Systems Engineer - Graham Inc.

ABOUT THE ORGANIZATION:
Exciting career opportunity for an individual passionate about leveraging creativity and expertise in imagery, footage, and intellectual property rights. This role supports content and productions for a leading educational streaming platform that boasts an extensive library of meticulously crafted courses, exceeding 18,000 hours. Committed to academic excellence and sustained engagement, the organization connects lifelong learners with distinguished professors and subject matter experts across a wide range of topics, including science, history, philosophy, religion, travel, and professional growth. Operating in an ad-free environment, the platform offers the joy of learning, accessible anytime and from anywhere. The vision is to make lifelong learning and personal enrichment an enjoyable and rewarding journey for all, while the mission is to deliver the world's most diverse, awe-inspiring, and non-fiction learning experiences, fostering a global commitment to knowledge and discovery. The IT group for this position within the company is tasked with the on-going maintenance, development, and functionality of the company's network.
 
COMPENSATION & BENEFITS:

• Job Opportunity with reputable organization
• Paid Sick Time
• Paid Vacation
• Health insurance, medical and dental
• Free FinFit Financial Wellness Benefit
• Free Personal Financial Training Library Benefit
• Shopping Discount Program, Workplace Advantage
• Employee Assistance Program
  • Counseling
  • Legal & Financial Consultations
  • Pharmacy Discount Card

• Document and analyze software and hardware issues
• Design, test and implement systems solutions
• Research software and hardware products and prepares purchase orders
• Provide support for business-critical systems at the highest level
• Direct troubleshooting to isolate and diagnose common system problems; analyze system events to ensure continuous functioning
• Recommend course of action and implements as approved by Director
• Upgrade system software and hardware components as required to meet business needs; verifies backups
• Ensure upgrades are occurring in accordance with established parameters
• Utilize help desk to record change and problem activities for tracking purposes

• The Senior Systems Engineer will be responsible for the ongoing enhancement, maintenance and stability of the company's creative and video production computing environment and will be a main point of contact for business-critical systems.
• Assist with data recovery from failed hard drives and corrupted files
• Provide support for remote network access and VPN configuration for teleworkers
• Provide support for antivirus and antimalware software
• Maintain both physical and virtual servers
• Manage system infrastructure including, databases, testing computer equipment, malware and other software and hardware
• Provide technical support for both hardware and software issues that may arise
• Monitor the system daily and respond quickly to any security breaches or usability concern
• Backup systems and verify that backups have been completed
• Regularly upgrade systems as needed
• Assist in integrating new applications and technologies into the current system
• Research software and hardware products and prepares purchase orders
• Installation and updates of workstation and peripheral software
• Assist with recovery from application and network outages
• Assist with ensuring workstation security compliance
• Participate in On-Call rotation for after hours and weekend support
• Administrative activities to include workstation naming, IP addressing and configuration management

• Bachelor's degree or equivalent 6 years of experience required
• Experience with Juniper products required – Design and implement network of firewalls, load balancers and other network system and services
• Working knowledge of Cisco /Meraki switches, routers and wireless systems
• Working knowledge of Barracuda firewalls
• Strong understanding of TCP/IP, subnets, routing, firewalls, VPN, DNS (Public Private), Domain Management, HTTPS, FTP, NTP
• Working knowledge of Amazon Web Services
• Working knowledge of Windows 7-10
• Working knowledge of Windows Server
• Working knowledge of AD (Active Directory)
• Working knowledge of VMware
• Working knowledge of Backup Exec or similar backups
• Experience patching/maintaining systems
• Storage experience – SAN / Synology
• Self-starter, able to multi-task

• Excellent communications skills with end users and team members
• Scripting experience is a plus
• Experience with Apple products is a plus

• This position routinely utilizes standard office equipment such as laptops, computers, phones, printers
• The physical requirements of this position are described as sedentary work. Sedentary work involves: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; sitting most of the time; walking and standing are required only occasionally
• Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.

 
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.