Senior Systems Analyst - ESP International

We are looking for an Independent Problem Solver who has their eye on the details and can find the balance between Business Functions and Technical Solutions, through their experienced ingenuity and company-provided resources, while effectively communicating with a diverse set of individuals, to fill our Senior Systems Analyst role!

Company Description

Engineered Seal Products has been serving the OEM market for over 50 years as a global and domestic supply chain specialist for seals and rubber products. At ESP, we make small parts a big part of your bottom line. As a 100% employee-owned company, our employees are given the ability to engage in what they do at a high level, thriving alongside our company.

Mission

A Sr. Systems Analyst is a well-rounded technical employee who designs, implements, and maintains IT software systems, serving employee-owners across departments and organizations. They analyze business processes and design IT systems to augment them. They maintain these systems and train end-users, when needed.

From their years of experience, they have in-depth knowledge of systems architecture, programming languages, network systems, cloud infrastructure, possess expert troubleshooting skills, and have experience with end-user training. To be an expert Sr. Systems Analyst, they shall design and implement scalable, future-ready, and user-friendly systems that meet the needs of the stakeholders and provide value to the organization.

Competencies

1. Organized and capable of managing multiple projects concurrently
2. Proactive and able to anticipate needs
3. Results-oriented with a strong sense of urgency
4. Strong communication skills
5. Problem-solver; excellent at troubleshooting
6. Self-starting and independent. Able to obtain and utilize specialized knowledge of systems from a variety of resources

Skills

An employee in this role will:

1. Read and interpret complex documents and specifications, such as development scopes, financial statements, contracts, and procedural manuals
2. Communicate effectively both verbally and in writing with superiors, colleagues, and individuals, inside and outside the Company. Possess high-level business writing skills. Collaborate with other technical experts in the Company, working towards shared goals.
3. Utilize high-level reasoning and critical thinking skills to solve multiple, complex situations
4. Leverage their understanding of the technologies the Company deploys, such as:

• Microsoft SQL, SSRS, SSIS, Power BI
• Epicor Prophet 21
• Cloud Data (Fabric, Synapse, OneLake, Spark, Databricks)
• C#, .NET, MVCS
• Python, PHP
• ANSI X12 EDI, XML
• Cloud Computing (Azure)
• IT Security
• Networking Concepts
• Desktop Virtualization
• Client-server IT architecture
• Powershell

Cultural Fit

1. Expertise: I will master the details of my job. I love to learn, and I commit to continuous improvement of my talents and skills. I am not afraid to take on new challenges and opportunities to develop myself.
2. Service: I appreciate that our Company, and my role, will not exist if we do not serve the needs of our stakeholders.
3. Passion: I commit to bringing my best self to my work every day. I think of ways to improve myself, my work, and my Company always.
4. Take Ownership: I seek out opportunities to have an impact. I act when things aren’t right and do not wait to be told what to do. I bring solutions, not problems, to situations. I admit when I am wrong and take accountability to resolve the situation. I finish what I start.
5. Have Fun: I will discover and match talents with roles so that work is fun. I will eliminate self-limiting thoughts and behaviors, expect to win, and celebrate success. I will be cheerful and positive thinking at all times. I understand that attitude drives behaviors which drive results. No cynicism.
6. Create Raving Fans: I learn the needs of my stakeholders so I can anticipate and exceed their expectations. I “make it easy” for them to do their best.
7. “I’ve Got Your Back”: I am team-oriented and focus on “we” vs. “me”. I am committed to the success of my teammates, my Company, and our stakeholders. I am honest and open in all relationships, including providing timely feedback and coaching. I do not throw others ‘under the bus’.
8. Create Value Every Day: I bring results, not reasons. I use my expertise, actions and decisions to create value for my stakeholders. I maintain focus on the activities that truly make an impact.
9. Embrace Change: I understand that the world and business conditions change constantly. I remain flexible and open to supporting changes needed to serve our stakeholders, seize opportunities, and continually improve.
10. I will follow and abide by company policy as it relates to my employment and recognize my actions, choices, and words must align with the progression towards team goals. I will not work in contradiction to team progress.

Native Genius

A Sr. Systems Analyst enjoys meeting with stakeholders to understand their technical needs, easily designing appropriate systems, deploying necessary infrastructure, and wanting to train others to become experts in the use of the systems. Always thinking ahead, they anticipate needed maintenance and improvements to keep systems fully functional and scalable for growth.

Qualifications

Bachelor's degree in Management Information Systems, Computer Science, Information Technology, or a similar field. Preferred minimum of 10 years’ experience in an IT environment.

Accountabilities

First month:

• Completed basic systems training
• Assisting in current projects

First 90 days:

• Completed advanced systems training
• Working independently on projects, completing to OTD KPI

KPI’s

1. 98% on-time completion of operational projects
2. 97.77% systems uptime
3. 10% or less SLA violation

Example Responsibilities (% of time spent)

1. Quarterly strategic initiatives, including internal MIS projects – 50%
2. Systems Maintenance and Governance – 20%
3. Resolving issues – 15%
4. Individual user service requests and enhancements – 15%