Senior Systems Administrator - NR - Santa Clara Valley Transportation Authority

About VTA

The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County’s authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused, innovative, and environmentally responsible transportation options promoting the region's vitality. VTA provides bus, light rail, and paratransit services and participates as a funding partner in regional rail services, including Caltrain, Capital Corridor, and the Altamont Corridor Express.

To learn more, go to: vta.org

About the Technology Department: Divisions - Home (sharepoint.com)

 
 The Technology Department strives to provide the highest quality technology-based services and solutions, in the most cost-effective manner, to facilitate the needs of our customers within VTA and the customers VTA serves. 

To meet the needs of our customers we will:

1. Provide effective technology support for personal computers, CCTV, audio/visual, ERP-SAP, records management, communications and web-based applications, enterprise infrastructure and services to all areas of VTA.
2. Promote and facilitate the effective integration of technology into the basic fabric of VTA through planning, programming, training, consulting, and other support activities.
3. Develop, enhance, and manage the VTA enterprise wired and wireless networks to provide high speed, reliable, and highly functional connectivity among all information resources.
4. Develop and maintain highly effective, reliable, secure, and innovative information systems to support all business functions across VTA.
5. Facilitate the printing, collection, storage, security, proper destruction and integrity of electronic data while ensuring appropriate access.
6. Provide capabilities including the ability to develop and manage the distribution (and marketing) through broadcast, narrowcast, broadband, software, web and other telecommunications technologies VTA programs, products and services both within and beyond the VTA mission.
7. In partnership with the Innovation program, promote new uses of information technology within VTA through the support for exploratory and innovative applications.
8. Enhance our customer's experience using VTA's services via the use of innovative Technology programs and systems (CLIPPER, Wi-Fi, digital signage, Blue Tower Phones, RTI etc)
9. Provide leadership for effective strategic and tactical planning in the use of technology, and Chair the Technology Working Group and Technology Steering Committee in support of our effort to deploy the best solution possible.
10. Provide fast and reliable access to all required information systems.

Technology maintains a Help Desk during normal business hours 7:00 am to 5:00 pm Monday through Friday and Emergency support services for Mission Critical services after hours, on weekends and holidays. Behind the help desk is a dedicated professional staff that maintains and continuously upgrades the data centers, servers, computers, network, and the 50 plus business applications. It is our VTA employees that make the difference in bringing VTA quality and reliable service each and every day. The Help Desk phone number is (408) 546-7401.

The key parameter in Technology is change. To properly manage change we implemented a Program Management Office in 2010, trained our senior technical staff on program management skills, and in 2006 put in place the Technology Working Group committee (TWG) and the Technology Steering Group (TSC). Any and all new business applications or new technology is to be reviewed by the TWG prior to it becoming an active project, this ensures knowledge sharing across all divisions and departments, recognition that technology comes with a cost and technology impacts the business process. The TSC is made of every division chief and helps to guide Technology decision making in meeting VTA’s mission and goals.

Our Community 

Santa Clara County, sometimes referred to as “Silicon Valley”, is unique for its innovation, natural attractions, and social diversity. With numerous amenities and perfect weather, it has long been considered one of the best places in the United States to live and work. calendar of festivals and celebrations supports the community spirit. Nearby open space provides easy access to mountain parks, trails, lakes, streams, and beautiful coastal beaches. San José has received accolades for its vibrant neighborhoods, healthy lifestyle, and diverse attractions from national media, including Business Week and Money magazines. 

The county’s population of 1.9 million is the largest in Northern California and is rich in ethnic culture and diversity. Enjoy access and the option to explore our closely neighboring counties of San Francisco and Alameda.

• The ideal Senior Systems Administrator brings four years experience in Microsoft Windows server administration, adeptly managing data center hardware and Storage Area Networks. They excel in maintaining a secure server environment, combatting intrusions, and securing confidential data and email. This candidate is proficient in complex system analysis, backups, restorations, and handling sensitive information like personnel files and legal records. Their expertise extends to managing confidential user accounts, security profiles, and permissions on VTA servers, showcasing their pivotal role in ensuring data security.

Definition

Under direction, the Senior Systems Administrator-NR leads and participates in the work of staff responsible for technical email and data system security administration support, performs complex and confidential data searches, and analyzes and resolves system operation problems.

Distinguishing Characteristics

This non-represented classification performs advanced journey-level duties related to analyzing, searching, compiling, accessing, configuring, installing, operating, and maintaining VTA’s data and email systems, servers, and cloud infrastructure.  Incumbents perform the most confidential, difficult, and responsible types of activities related to email and data server administration, as well as performing the full array of search, installation, and troubleshooting duties.  Duties include serving as project lead over staff responsible for providing technical systems administration support to VTA’s servers and analyzing, researching, and restoring restricted email and data systems.

This class is distinguished from the classifications of Information Systems Supervisor and Technology Infrastructure Supervisor in that the latter are supervisory classifications and have full supervisory authority and responsibility, whereas the former is a lead classification that is non-represented due to access to restricted and confidential data and systems.

Classification Bargaining Unit: NON-REPRESENTED