Senior Systems Administrator - ManTech
Chantilly, VA
About the Job
ManTech is looking for a motivated, customer-oriented Senior Systems Administrator/Analyst to join our team in Chantilly, VA.
Responsibilities include, but are not limited to:
+ Maintain/troubleshoot Windows servers and workstations, both on-site and remote
+ Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
+ Maintain domain controllers, file servers, application servers and other cloud resources
+ Properly receive and triage customer incidents in the ticketing system
+ Follow standard operating procedures to accurately log all tickets within the ticketing system
+ Perform remote troubleshooting through diagnostic techniques
+ Properly escalate unresolved tickets to the next tier of support
+ Engage with customers throughout the process and follow up to ensure proper incident closure
+ Ensure quality and productivity standards are maintained while meeting customer timelines
+ Assist in configuring baseline switches, routers and PCs being prepared for deployment
+ Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
+ Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications:
+ 5+ years of related experience as a System Analyst/Administrator or similar role
+ Appropriate DoD 8570 Level II certification
+ Experience with network and patch management
+ Knowledge of system security, data backup/recovery, and network monitoring
+ Ability to troubleshoot and problem solve issues to resolution
+ 10% local travel
+ Excellent customer interaction with a focus on positive service support
+ Possible evening and/or weekend work as needed (overtime pay available if necessary/approve)
Preferred Qualifications:
+ Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
+ DoD 8140-451 Intermediate Certification required (Cloud+ or GICSP or SSCP or GSEC) -OR- equivalent DoD/Military Training as identified in 8140 qualifications matrix
+ Experience using ticketing systems such as Remedy or ServiceNow
+ ITIL 4 Foundations certification
+ Microsoft Certified Solutions Associate (MCSA)
Clearance Requirements:
+ Top Secret clearance adjudicated within the last 6 years
+ Willing to submit to a random polygraph
Physical Requirements:
+ Must be able to remain in a stationary position 50%
+ Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
+ Often positions self to maintain computers in the lab, including under the desks and in the server closet
+ Frequently communicates with co-workers, management and customers, which may involve delivering presentations
+ Must be able to exchange accurate information in these situations
.
Responsibilities include, but are not limited to:
+ Maintain/troubleshoot Windows servers and workstations, both on-site and remote
+ Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
+ Maintain domain controllers, file servers, application servers and other cloud resources
+ Properly receive and triage customer incidents in the ticketing system
+ Follow standard operating procedures to accurately log all tickets within the ticketing system
+ Perform remote troubleshooting through diagnostic techniques
+ Properly escalate unresolved tickets to the next tier of support
+ Engage with customers throughout the process and follow up to ensure proper incident closure
+ Ensure quality and productivity standards are maintained while meeting customer timelines
+ Assist in configuring baseline switches, routers and PCs being prepared for deployment
+ Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
+ Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications:
+ 5+ years of related experience as a System Analyst/Administrator or similar role
+ Appropriate DoD 8570 Level II certification
+ Experience with network and patch management
+ Knowledge of system security, data backup/recovery, and network monitoring
+ Ability to troubleshoot and problem solve issues to resolution
+ 10% local travel
+ Excellent customer interaction with a focus on positive service support
+ Possible evening and/or weekend work as needed (overtime pay available if necessary/approve)
Preferred Qualifications:
+ Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
+ DoD 8140-451 Intermediate Certification required (Cloud+ or GICSP or SSCP or GSEC) -OR- equivalent DoD/Military Training as identified in 8140 qualifications matrix
+ Experience using ticketing systems such as Remedy or ServiceNow
+ ITIL 4 Foundations certification
+ Microsoft Certified Solutions Associate (MCSA)
Clearance Requirements:
+ Top Secret clearance adjudicated within the last 6 years
+ Willing to submit to a random polygraph
Physical Requirements:
+ Must be able to remain in a stationary position 50%
+ Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
+ Often positions self to maintain computers in the lab, including under the desks and in the server closet
+ Frequently communicates with co-workers, management and customers, which may involve delivering presentations
+ Must be able to exchange accurate information in these situations
.
Source : ManTech