Senior System Support Analyst - Jobs for Humanity

Company Description

Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

1 - 5%

Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

System Support Analyst Senior of Cloud Data Platform provides on-going support of critical data warehousing and reporting systems in an AWS-based environment. The Support Senior must be able to act independently to resolve highly complex problems.

What you will be doing:

• Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc.

• Provides 24x7 on-call support for all assigned production-related systems.

• Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems

• Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.

• Support production escalations and manage issue through resolution to stabilize operational environment(s).

• Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.

• Complete special projects & tasks as directed by manager

What you bring:

Detailed and proven experience with:

• AWS/S3

• Snowflake

• Data Warehousing concepts and ETL experience

• SQL and procedural language

• Unix OS/scripting

Also:

• Bachelor's degree plus 3-5 years of experience in IT support and experience required

• Experience with ServiceNow and/or other ITSM system and ITIL

• Proven ability to troubleshoot application issues in a complex production environment

• Passion for recognizing and solving problems to deliver actionable business insights.

• Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.

Additional skills are a plus:

• Tableau, WebFocus or comparable enterprise-level reporting tool exposure

• Kafka or Attunity proficiency

• AWS Lamda proficiency

• CDAP proficiency

• Airflow proficiency

What we offer you:

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in the payments industry

• Time to support charities and give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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