Senior System Analyst - Plant Service - Welch's

Grow with Welch's!

Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary!

At Welch's, we're not just offering a job; we're inviting you to be a part of a vibrant, authentic, and inclusive culture where you not only belong, but also have the opportunity to unleash the best, most authentic version of you.

POSITION SUMMARY:

We are looking for a Senior Systems Analyst - Plant Service who will play a key role in supporting our manufacturing locations by delivering technology services that enable plant and local office personnel to perform their jobs effectively and efficiently.

This is an exciting time to join Welch's and be part of our Information Technology Team supporting our manufacturing and local office teams as part of our transformational digital agenda.

WHERE YOU'LL WORK:

This role will be based out of our Lawton, MI manufacturing plant and regularly supports one other location in Berrien Springs, MI.

WHAT YOU'LL DO:

Lead the delivery and support of key plant technology services such as access control, security cameras, audio visual capabilities, and the support of annual harvest activities locally at facilities under your purview. You will also manage all IT services locally working closely with the company's Service Desk and Infrastructure Managed Services (IMS) teams.

Responsibilities include, but not limited to:

• Coordination and implementation of all IT Service Management initiatives for Welch's plants and local National remote offices including A/V support for Board meetings
• Actively participate as a cross-functional manufacturing leader, supporting employee safety, quality, service and productivity
• Configure, maintain and troubleshoot a range of hardware assets including desktops, servers, laptops, printers, tablets, mobile phones, handheld scanners and other peripherals
• Daily management of toolsets including ticketing, asset management, image and deployment, patching, backups, endpoint protection and security
• Support a mix of software and applications including Windows desktop and server OS, M365 Suite, Active Directory
• Manage and support plant systems including barcode scanning hardware and other IT/OT services including support of future farm/grower technologies
• Support of machine control (PLC) networks
• Accountable for the successful local implementation of our Collaboration Program, Service Desk transition, visitor and emergency broadcast systems
• Collects and analyzes information from system users to formulate the scope and objectives of services
• Estimates the costs of service solutions and prepares project plans to provide input into decisions about prioritizing projects
• Creates and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance and development of services

WHO YOU ARE:

• Works independently with general supervision
• Passion for achieving excellence in service delivery, solving complex situations, and collaborating with multiple stakeholders in a diverse environment
• Excellent technical, analytical, problem solving, multitasking, and time management skills with consistent attention to detail
• Ability to effectively learn, communicate and use new processes, concepts, tools, and methodology to support the needs of the business
• Change agent with strong interpersonal skills, with the ability to influence others through explanation of facts, policies and practices
• Excellent presentation (written and verbal) and communication skills. Ability to effectively communicate technical issues and solutions to all levels of business
• Good interpersonal skills excelling at customer service
• Thrives in an evolving and collaborative environment and be a critical resource for Welch's IT Centers of Excellence

WHAT YOU'LL NEED:

• Bachelor's Degree in Computer Science or related field required. A combination of education, training, and experience that results in demonstrated competency to perform the work may be substituted in lieu of a degree
• 7+ years of overall IT experience, with a strong preference for IT Operations, Infrastructure, IT Support or other technical IT area within a large/complex organization
• IT Experience supporting a manufacturing environment strongly preferred
• Operational Technology (OT) experience preferred

• Proven skills in IT Infrastructure, project and process management
• Ability to work in and support a 24/7 environment providing coverage across multiple plants and additional hours as needed

• Ability to travel domestically up to 10%

What You'll Enjoy:

• Organization with a bold, clear purpose & vision for the future
• Inclusive Culture: Be a part of an inclusive workplace where you not only belong but also have the opportunity to be the best version of yourself
• Passionate Community: You are encouraged to have a voice, share your opinions, and have individual impact on the success of the business
• Paid Time Off and Holidays: Available immediately for you to enjoy time away from the office to rest and recharge
• Paid Volunteer Time Off: 40 hours of paid volunteer time for all non-union employees
• Development & Advancement: Access to LinkedIn Learning as well as both formal and informal opportunities to develop and grow your career
• Compensation Package Consisting of Competitive Base Salary and Annual Incentive Plan (Bonus)
• 401K plan with Generous Company Match
• Flexible Benefits from your first day: Choose the benefits that meet your needs and preferences
  • Health, Dental & Vision Insurance
  • Health Savings Accounts
  • Life and accident insurance
  • Employee Assistance Programs
  • Tuition reimbursement program
  • Additional benefits available through Perks at Work
• Paid parental (and adoption) leave - Available after 12 months of employment

Welch's offers more than just a job - it's an opportunity to grow, innovate, and make a global impact with a passionate community.