Senior Support Analyst at Beacon Hill

Position Title: Senior Support Analyst

Required Skills:

3+ years of technical and application support experience, ideally in a "Jack of all Trades" capacity

Experience troubleshooting a variety of hardware devices and software applications

Experience monitoring different systems, troubleshooting and then escalating

Windows, Chrome & Android OS experience

HP Printer experience

Experience documenting issues within a ticketing system

Ability to be on call after training period (once per quarter)

ONSITE 5 days/week - Springfield, OH

Desired Skills:

Retail industry experience, troubleshooting store technology issues

Bomgar Remote Console exposure

IT certifications such as the A+ or Net+ are desired

Description of Role/Responsibilities:

We are seeking IT Professionals who enjoy supporting a variety of hardware and software application issues. This team uses Bomgar to remote into devices and supports Windows, Chrome & Android Operating Systems. This will be a mixture of monitoring, troubleshooting, documenting and escalating issues. Those individuals who can pick up new technologies quickly and have a positive attitude will be given priority!

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com

We look forward to working with you.

Beacon Hill. Employing the Future™