Senior Staff Software Engineer, Autonomous AI Agent - ServiceNow

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

ServiceNow has been at the forefront of the AI revolution and continues to innovate thanks to its investment in fundamental research and infrastructure. Help us bring that innovation to our customers by collaborating with ServiceNow Research and platform engineering teams to introduce agentic AI to the ecosystem. ServiceNow’s unique position at the heart of the world’s enterprise workflows provides an opportunity for engineers like you to build amazing features that put AI to work in ever more incredible ways.

As part of the PlatformX team, your job is to find innovative solutions for features that use AI agent frameworks, our LLMs, and the ServiceNow platform. You’ll face challenging work with a dynamic team of developers and introduce game changing features that move ServiceNow into the next generation of enterprise-grade solutions. 

PlatofrmX is a special team of motivated engineers and reserachers that want to explore new technologies and find tangible solutions for challenging problems.  We're looking for self-driven and experienced developers that love to work in uncharted territories and collaborate with teams across a large engineering organization to get their ideas into production.

What you get to do in this role:   

• Build, run, and test AI agents

• Use benchmarking tools to evaluate performance

• Work with LLM teams to improve model performance

• Build applications on the platform to leverage AI capabilities

• Collaborate with researchers and engineering teams

• Leading technical discussions and requirements analysis

To be successful in this role you have:

• 10+ years of relevant experience in software engineering
• Familiarity with A.I. and LLMs  - Experience in one or more of Search, Natural Language Processing, Knowledge Graphs, Conversational Agents, Personalization, and Causal Inference, Reinforcement Learning, etc.

• Proficiency in Python, Java, and/or JavaScript

• Knowledge of containerization and Kubernetes

Preferred experience but not required:

• Knowledge of Golang, Rust, and/or C/C++ 

• Familiarity with ServiceNow platform development 

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For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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