Senior Staff Engineer - GTT, LLC
Chevy Chase, MD
About the Job
Senior Staff Engineer - Amazon Connect
Position Description
Responsibilities
Qualifications
Experience
Education:
Benefits:
#LI-GTT
- Duration: 3-month contract/ Right to Hire
- Contract Hourly Pay rate up to 100/hr
- Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.
Position Description
- Our Senior Staff Engineer is a senior-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
- Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
- The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
- Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
- You will help drive our insurance business transformation as we redefine the experience for our customers.
Responsibilities
- Provides technical architecture & leadership for medium to large, complex, cross-functional Products/Platforms, enabling the work for all teams within a Domain and mentoring relatively junior engineers. Self-Directed.
- Specifies architectures and sub-system or process decompositions that involve significant integrations and/or cross-team collaboration
- Provides pertinent documents, directions, and examples. Identifies short- and long-term solutions; Implements new architectural patterns
- Ensures that software and system implementation and deployment configurations meet the functional and non-functional requirements for the system and that the implementation is of high quality
- Principal contributor (lead) and approver for design, patterns, best practices, policies, code, and architecture reviews activities involving complex integrations
- Translates complex business requirements into technical designs
Qualifications
- Expert experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
- Expert experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
- Master-level experience using multiple programming languages including Node.js, Python, C#
- Experience implementing infrastructure as code using Terraform
- Experience integrating with internal and external applications
- Developed strategies, processes, and best practices for the department by analyzing industry best practices
- Provided a technical direction and architectural guidelines for teams facing extremely complex technical challenges
- Experience building detailed technical architecture, framework, and reusable capabilities with best practices and operational intelligence that meet the test of time iteratively
- Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
- Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
- Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
- Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
- Experience working in an Agile environment (Scrum, Kanban, SAFe)
- AWS Certifications at the Associate, Professional, or Specialty Level
Experience
- 8+ years of experience in Contact Center technologies and Cloud Architecture
- 10+ years of professional software development experience
- 8+ years experience with architecture and design
- 4+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
- 4+ years of experience using Terraform as Infrastructure as Code
- 6+ years of experience in open-source frameworks
- 3+ years of people management experience
Education:
- Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
#LI-GTT
Source : GTT, LLC