Senior Solutions Engineer - Fishers Technology

Fisher's Technology
Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last fifteen years.

Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

Position Summary
Fisher's Technology is looking for an experienced Senior Solutions Engineer to join our Document Automation team. In this role, you will work closely with customers on the discovery, implementation, and support of enterprise content management (ECM) and capture software. You will work closely with various customers to create and maintain efficient workflows and document processes, ensuring the software is fully leveraged to meet business needs.

Roles & Responsibilities

• Install, configure and maintain off-the-shelf software application solutions.
• Analyze, troubleshoot and resolve technical issues for end-users, including vendor escalation.
• Collaborate with customers to analyze existing business processes and streamline workflows.
• Manage document and data integrations between software and line of business applications.
• Update software and apply patches to maintain security and optimal performance.
• Train end-users on effective use of software applications and best practices.
• Execute data and document migrations from legacy applications to modern platforms.
• Manage multiple concurrent projects, prioritize tasks, and meet deadlines.
• Work to increase industry knowledge through daily responsibilities and available resources.

Qualifications

• Education: Bachelor’s degree in Information Systems, Business Administration, or related field preferred, but not required.
• Experience: 4+ years system administration experience with (ECM) software platforms, ideally Laserfiche, ABBYY, Kofax / Tungsten Automation, Upland PlanetPress, etc..
• Certifications: preferred AIIM CIP, CompTIA Data+, Laserfiche or similar certification(s).
• Strong communication skills and the ability to communicate technical concepts to non-technical people.
• Familiarity with related components including servers, networks and scanners preferred.
• Familiarity with SQL and database management concepts preferred.
• Ability to work independently and collaboratively within a team environment.
• Proven track record of successful software implementations.

Fisher’s Technology offers an extensive benefits package that includes the following:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Additional Voluntary Life Insurance
• Paid Time Off
• Paid Holidays & Extra Floating Holiday
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Short & Long Term Disability Insurance
• Accident & Critical Illness Insurance