Senior Solutions Architect - ECOM

As a Sr Solution Architect EFS you will:

• Provide strategic direction and leadership for the EFS department, aligning technology initiatives with business goals.
• Oversee the management of IT resources, budgets, and projects, ensuring efficient resource utilization.
• Collaborate with cross-functional teams to analyze business processes, identify areas for improvement, and translate requirements into technical solutions.
• Serve as a subject matter expert for Dynamics 365 F&SCM and Dynamics AX systems, configuring and customizing them to meet business needs.
• Lead and manage IT projects, from inception to completion, ensuring timely delivery and adherence to budgets.
• Coordinate software updates, patches, and integration projects related to business applications.
• Gather and document business requirements, conducting user acceptance testing for all business processes.
• Analyze existing business practices and recommend enhancements, with a focus on problem-solving and innovative solutions.
• Ensure data security and compliance with relevant regulations, policies, and procedures.
• Oversee the setup and maintenance of security configurations within Dynamics 365 F&SCM.
• Provide training and create user documentation for end-users.
• Maintain technical system support and reference materials.
• Stay updated on emerging technologies, particularly in the areas of Dynamics 365 F&SCM, Microsoft Azure, Microsoft Power Platform, and other relevant solutions.
• Bring innovative ideas and solutions to enhance our technology landscape.
• Review and follow data privacy practices, policies, and guidelines.
• Responsible for prioritizing, planning, and executing all activities using optimal resources utilization within EFS department.
• Responsible for effective communication with EFS Director and other IT leaders across all related TFG companies.
• Responsible for monitoring and measuring performance of relevant IT assets and all subordinate associates.
• Overall responsibility to set, provide and maintain SLAs with relevant business units within the designated IT department/s.
• Overall responsibility for supporting EFS department’s clients.
• Other duties as assigned.
• Manages their direct report associates and is responsible for the overall direction, coordination, development, and evaluation of these associates.
• Responsibilities include training associates; planning, assigning, coordinating, and directing work; appraising performance; rewarding and disciplining associates; addressing customer complaints and resolving problems.
• Responsibilities also include sponsoring, directing, coordinating, and supporting project and process improvement teams, and participating in and/or supporting project teams sponsored by other management team members.

What We Need From You

• Bachelor's Degree Computer science, Information Systems, or a related field.
• Minimum of 15 years of relevant experience, including expertise in Dynamics 365 F&SCM and Dynamics AX systems.
• Expertise in Microsoft Power Platform solutions, specifically PowerBI and Power Automate experience is required.
• Excellent skills are required for documentation, training, and customer support for Dynamics 365 F&SCM modules including all System Administration, Record-to-Report, Procure-to-Pay, and Order-to-Cash processes. Understanding of critical business transactional flows including the ability to communicate with subject matter experts in the business to meet objectives.
• Ability and expertise in setup and maintenance of workflow design & configuration in Dynamics 365 F&SCM.
• Full understanding of Dynamics 365 F&SCM security architecture and design of security configuration elements.
• Strong communication and interpersonal skills for collaborating with stakeholders at all levels.
• Experience in crisis management and developing crisis avoidance procedures is desirable.
• Proven ability to drive change and innovate solutions.
• Excellent problem-solving and decision-making skills, with a focus on root cause analysis.
• Familiarity with OneStream CPM is a plus.
• Certifications in Dynamics 365 F&SCM and Dynamics AX are considered advantageous.
• Proficiency in project management methodologies, with relevant certifications (e.g., Certified ScrumMaster) preferred.