Senior Solution Consultant - NCR VOYIX

About NCR VOYIX


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.




Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.




Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.




Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.




NCR Digital Banking creates and delivers solutions that help financial institutions serve their digital banking users, expand the services they can support through digital and physical channels and enable revenue growth for the financial institution. Solution Engineers represent the company in prospect and client engagements by facilitating conversations about offering vision, by understanding the financial institutions ecosystem and by delivering compelling and effective sales demos that are tailored to meet the financial institution's specific needs, in line with their digital channel strategy while illustrating the organization’s value proposition through our partnership in service to exceeding our sales and retention goals. Our foundation for success is rooted in innovation and focused on the financial institution, their goals and growth. We create proven banking innovations that give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively. Their customers love the experience, and their revenue reflects it. Our team of highly motivated and engaged employees has created breakthrough solutions that change the financial lives of more than 18 million consumer and business users across approximately 600 financial institutions. NCR Digital Banking helps financial institutions optimize their profitability by continuously innovating how businesses and customers optimize their money. Our solutions empower financial institutions and drive industry leading adoption, active use and engagement levels.




Responsibilities:

+ Represent the Digital Banking product suite throughout the sales process by preparing and delivering effective demos and presentations to prospects and existing clients in line with their strategic goals and key business drivers.

+ Conduct pre-sales consultative conversations with prospects and sales executives to:

+ Develop a technical and strategic understanding of a prospect’s business model and strategy

+ Determine , recommend, document best fit solutions; conduct based on prospect needs as well as NCR’s ability to meet customer expectations.

+ Ensure proper setting of customer and internal expectations as appropriate in pre-sales process, through assessments, consultations, liaison work with internal subject matter experts. 

+ Responsible for right products/solutions, generally available or customized, included in prospect proposal and CRM system to meet the prospect’s needs and NCR’s internal capabilities. 

+ Align with internal and external stakeholders for proposals for best fit solutions by defining, analyzing, and documenting the prospect’s business and technical requirements.

+ Maintain documentation of all prospect project product and configuration-related activities in the project management system to build the proposal to generate a contract. 

+ Participate in warm handoff and post-warm handoff support for all implementing competitive conversion projects.

+ Answer questions about our solutions and strategy from prospects and clients throughout the sales process as well as from employees via a request system within the established service level agreement timeframe.

+ Become the subject matter expert (SME) for multiple solutions within the Sales Engineering team which includes staying up-to-date on new  feature/functionality,  strategy and internally communicating and mentoring Pre-sales, Sales and Relationship Management teams.

+ Create and maintain up-to-date resources for others with the organization for assigned SME solutions which may include, but not limited to: technical requirements, PowerPoint presentations, recorded sales demonstrations, KnowledgeBase articles and the interactive sales demo.

+ Participate in sales/retention efforts by effectively partnering across the organization to develop and execute on sales opportunities.

+ Convey customer and prospect feedback to the broader Solutions & Strategy team through proactive and ongoing communication.  In addition, be an advocate within the field to articulate the solution’s strategic direction and priorities to deliver an outstanding financial institution and end user experience.

+ Research, understand and share the competitive landscape, as well as NCR strengths

+ Assist with responding to the functional and technical elements of Request for Proposals in collaboration with the Proposal Writing team as needed.










Basic Qualifications:

+ Bachelor’s degree or equivalent

+ 4+ years’ experience in Sales Engineering, Product Training, (or a similar role) Note: Sales Engineer experience often has other titles including Application Engineer, Product Specialist, Solutions Consultant, Field Consultant, Pre-Sales Support and Area Support Engineer

+ Demonstrated skills in self-driven solution-oriented approach to work at hand; proactive in problem identification and solution generation.  Proven ability to decompose complex problems into fundamental assumptions, unknowns, and actions.

+ Excellent and proven presentation skills for both onsite and WebEx deliveries

+ Superior writing and verbal communication skills

+ Able to work independently

+ Solid time management skills











Preferred Qualifications

+ Financial Services Industry knowledge






Offers of employment are conditional upon passage of screening criteria applicable to the job




EEO Statement


Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.




Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes




“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”





Help us run the world's top brands.




At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.




We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.