Senior Solution Architect - Mid-Market/Enterprise at Klaviyo Inc.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, the Sales team prides themselves on being marketing and product experts. As a pre-sales Solution Architect for Mid-Market Sales, you will be responsible for facilitating long term, deep relationships with the prospects to help drive our market-leading position in the owned marketing space.

So what do we do as Solution Architects? We work directly with our prospective and existing customers to build technical champions, and help envision how Klaviyo could be used and integrated within our prospects’ and customers' tech stacks. We dive deep, take a consultant-first mindset, and develop solutions that ensure long term success for our customers. We look for interesting problems and aim for solutions that are extensible and reusable.

A few things our team has recently built as part of our engagements include:

• Write integration specifications for customers hosting their eCommerce stores on non-standard platforms, ensuring seamless data flow while maintaining platform integrity
• Modified the Magento extension codebase to accommodate specialized data sync requirements
• Developed a new integration for Demandware from scratch
• Built Klaviyo's first ever public chrome extension, allowing anyone to troubleshoot and audit their front end API calls being sent to Klaviyo more easily.

If you’re a creator that gets excited by driving technical success and prototyping new solutions, this could be for you. You will have the opportunity to be part of a high-performing, strategically-important team that works at the intersection of engineering, sales, and customer engagement.

Please note, we are looking for Solution Architects to ideally be hybrid out of our Boston or Denver office, although we are willing to consider remote candidates in the following customer hubs: Miami, New York, Chicago, Austin, Salt Lake City.

How You’ll Make a Difference:

• Spearhead the technical and solution pre-sales campaign to prospective Klaviyo Mid Market and Enterprise clients
• Conduct technical discovery around current customers architectures
• Host technical workshops with developers and business teams
• Architect and execute Proof of Value plans
• Become an expert in the Klaviyo experience, understanding data pipelines and code base of our integrations
• Support product field alignment by being the voice of our customer needs
• Be the go-to internal technical and subject matter expert resource for educating sales team members and prospects/customers.

Who You Are:

• 3+ years experience in sales engineering, solutions engineering/architecture for a software product
• Strong domain knowledge in several areas: marketing automation tools, customer data platforms (CDP), eCommerce systems, mobile apps, analytics, ad tech, data engineering
• Proven ability to track and learn from the ever-changing technical landscape
• A compelling communicator who can impress prospects at any level and explain technical concepts to non-technical stakeholders

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays.

Base Pay Range For US Locations:

$112,000 — $168,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process.