Senior Software Engineer - FullStory

This role can be performed remotely anywhere within the United States.

As a Senior Software Engineer on the Digital Experience Analytics (DXA) team, reporting to the Senior Engineering Manager, you will play a pivotal role in empowering Fullstory customers by delivering valuable insights into their users digital interactions. Your efforts will have a direct impact on the business success and customer satisfaction associated with our flagship product.

To excel in this job, you must be product focused, possess a strong customer centric mindset, and have a high level of ownership & autonomy. We are obsessed with shipping value to our customers and we hope you are too!

In a typical day, you might:

• Collaborate with teammates to craft the strategy and execution for scaling Fullstory’s flagship application.
• Engineer systems that operate at hundreds of thousands of requests per second.
• Maintain and troubleshoot parts of Fullstory’s production environment.
• Provide assistance to other teams in order to build impressive capabilities.
• Work closely with design and product counterparts to propose new solutions for customer pain points.
• Work closely with customers through our co-creation process, collaborating to craft purpose-built solutions that meet their unique needs and drive exceptional value.

Here’s what we’re looking for:

• Proficient in structuring data and APIs effectively to enable capabilities across multiple services.
• Experience driving consensus on large, complex architectural changes through clear communication and technical writing.
• Experience writing production code in one or more of the following back end languages: Go, Java, Python, JavaScript, TypeScript (and possess an ability to pick up new ones)
• Experience building web systems at scale using React, Typescript, or similar front end technologies.
• Experience supporting highly available and reliable cloud-based microservices, and familiarity with technologies similar to Kubernetes, gRPC, Solr (document search databases), BigQuery/Redshift, BigTable/Cassandra/DynamoDB.

The impact you will have in 6 Months:

• Develop an understanding of your teams core service areas and deliver on intra-team projects with minimal oversight.
• Contribute to the strategic planning of the product’s roadmap by providing technical insights, identifying upcoming trends or technologies that could impact the product, and proposing innovative solutions to meet future challenges.

The impact you will have in 12 Months:

• Successfully lead the development and launch of a key project, collaborating with cross-functional teams to deliver on time and within budget. This may involve innovating a solution to a long-standing problem or creating a new feature that significantly improves user experience.
• Is a go-to expert in at least one area of the system. Assumes an ownership mindset for a major feature area of our product, seeking to understand directly from our customers how they derive value from the product.

#LI-Remote #LI-DNI

About Fullstory
Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - wed love to hear from you!