Senior Software Engineer - Crisis Text Line

New York City, NY

About the Job

Overview:

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.

Why you should join our team:

Our work is transforming the way people in pain access support at their fingertips
Our work is innovative in the crisis response space
Our dynamic, fun, and diverse culture
Our meaningful cause, led by empathy and innovation
Our strong values at the center of all we do
Our commitment to diversity, equity and inclusion
Our commitment to engagement and belonging
Our commitment to our employees and their holistic wellbeing
Our value of work/life balance
Our growth mindset and prioritize professional development
Our leaders who truly care

What you'll be doing:

Crisis Text Line's software engineers develop the next-generation data platform that changes how millions of humans connect with volunteer crisis counselors, our clinical staff and the interaction with one another. Our platform needs to handle information at a massive scale and extend well beyond SMS as a channel. We're looking for engineers who bring fresh ideas from all areas, including information processing, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile.

As a software engineer, you will work on a specific project critical to Crisis Text Line's needs with opportunities to switch teams and projects as you and the mental health space grow and evolve. We need our engineers to be versatile, display leadership qualities, and be enthusiastic about taking on new problems across the full stack as we continue to push technology forward.

Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services.

Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis. At Crisis Text Line, engineers not only evolve our platform, they routinely work on large scalability and storage solutions, applications, and entirely new features for users around the world.

Responsibilities:

Design, code, and unit test platform and integration components
Develop frameworks for standardizing and enabling data flows via APIs, files, microservices, and message queues.
Evaluate new integration technologies for addition to our platform
Implement and maintain test harness and other tools
Mentor wider team members about integration and platform engineering best practices and tools
Continually look for opportunities to improve our platform, process, and business.
Work with the product and design teams to build new features to solve business problems and fill business needs
Participate in code reviews to create robust and maintainable code
Communicate and coordinate with our support and professional services teams to solve customer issues
Help scale our platform as we expand and find the right balance between the power of a consolidated codebase and the flexibility of microservices

Qualifications:

Bachelor's degree in Computer Science, Engineering or a related technical role or equivalent practical experience
4+ years of experience programming in Java / GO / Python / JavaScript / TypeScript
2+ years of experience in full stack development
Experience with algorithms, data structures, complexity analysis, and software design
Strong problem solving skills, ability to communicate analysis and reasoning clearly
Eagerness to learn quickly and take ownership of technical problems

Preferred qualifications:

Experience building front-end web applications with JavaScript/TypeScript and React
Experience working with relational databases and GraphQL APIs

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $107,000-$162,000 per year.The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MN, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

Benefits:

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

20 paid holidays including:

Federal holidays like Juneteenth and Labor Day
Election day
Holiday break from Dec 24 through January 1
2 renewal days
2 floating holidays

Flexible paid time off, including:

15 vacation days
3 personal days
7 sick days

Medical, dental, and vision benefits for the staff member and family at no cost to the employee
403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
12 weeks paid parental leave (after 6 months of employment)
Student loan repayment (after 2 years of continuous full time service)
Family support through a virtual childcare platform
Stipends/Allowances

Mental health (Monthly)
Internet Service (Monthly)
Professional Development (Annual)
Wellness (Annual)
Home office setup (One time/First year)

(Benefits only apply to full-time employees)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.

Source : Crisis Text Line