Senior Software Engineer at NICE

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior Software Engineer (Elixir)

NICE/VoApps is seeking a talented Senior Software Engineer to join our team. In this role, you will contribute to the development of innovative telephony solutions, enhancing our contact center offerings with cutting-edge algorithms and technologies.

At VoApps, a part of NICE, we provide groundbreaking voicemail solutions to help businesses reach their mobile contacts efficiently and compliantly. Our patented DirectDrop Voicemail SaaS solution is transforming call center operations, improving customer engagement and operational efficiency.

We are expanding our team to accelerate the delivery of our feature roadmap. If you're an experienced, self-motivated engineer who is passionate about building high-quality software and contributing to impactful products, we'd love to hear from you!

Essential Duties and Responsibilities

• Design and develop high-quality, performant, reliable, and maintainable software.
• Collaborate in brainstorming, planning, prioritizing, and implementing new features.
• Work closely with colleagues to ensure software designs meet functional and technical requirements.
• Develop unit, integration, and UI automation tests as necessary.
• Investigate, triage, and resolve production issues.

Required Skills and Experience

• 5+ years of professional software development experience.
• Proficiency in the Elixir programming language.
• Strong understanding of software engineering principles, theories, and methodologies.
• Strong understanding of the Linux/*Nix command line.
• Creative problem-solving skills and excellent debugging and root-cause analysis abilities.
• Strong oral and written communication skills.
• Ability to work independently to resolve production issues, document findings, and implement solutions.

Desired Skills and Experience

• Experience with or a willingness to learn SIP telephony.
• Familiarity with Phoenix Framework.
• Experience with Ruby and/or the Ruby on Rails
• Knowledge of AWS and Heroku
• Background in developing telephony systems (SIP, RTP).
• Familiarity with Docker and Docker-Compose.
• Familiarity with test automation and performance monitoring tools (e.g., Specs).

Education

• Bachelor’s degree in Computer Science, a related field, or equivalent experience.

About NICE

NICELtd.(NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.