Senior ServiceNow Application Developer/Architect - Fidelity Partners

Senior ServiceNow Application Developer/Architect (SNOW Certified) (HYBRID)

Location:
Hybrid National Capital Region (DC Area)

and

U.S. International Development Finance Corporation
1100 New York Ave., NW
Washington DC, 20527

• Citizenship: Must be a U.S. Citizenship or Green Card Holder
• Clearance Requirements: Tier 1 Background Investigation Position of Trust
• Travel: Travel is not authorized.
• Type of Employment: Full-Time
• Period of Performance: 15 December 2024 14 December 2029
• Estimate Pay: $56.00 to $66.00/hourly

Working Hours:
Coverage must be provided starting at 7:15 am by one full-time position and the remaining positions will start between 8:00 am to 9:00 am and coverage for critical tasks as needed during and after hours, and weekends/holidays.

Mandatory Qualifications

• Five (5) years experience in SNOW development.

**Copies of all certification and resume must be forward with your application.

Position Requirement:
Shall perform development and configuration activities as directed by the SNOW Implementation Specialist. Provide technical guidance to DFC and its stakeholders as necessary. Support Operation and Maintenance (O&M) development on and as needed basis.

Duties/Responsibilities:
Shall support, maintain, and enhance related to the following current modules, note this is not a comprehensive list and only what is currently supported at point in time. All SNOW efforts for enhancement or change must be automated to the maximum extent. With growth it is subject to change with the contractor supporting:

• IT Service Management (ITSM)
• Hardware Asset management (HAM)
• Software Asset management (SAM)Strategic Portfolio Management (SPM)
• Project Portfolio Management (PPM)
• Human Resource
• Service Catalog Application
• Workplace Service Delivery (WSD)
• Future agreement upon additional modules

Employee and User Experience:

• Provide a simple, efficient interface that minimizes confusion and maximizes time savings for users.
• Provide an employee experience that is easy, seamless and in their language.
• Users need a consistent look and feel of forms so completing or updating them is easy.
• Transition between modules within ServiceNow is seamless.
• Educate ServiceNow users through refresher training and/or electronic bulletins.
• Work with SNOW PM/Federal team to survey Employees regarding the Employee Center
• to better understand improvements that could be made and how it is used today.
• Look into enhancing Knowledge Management and Taxonomy within the Employee Center.
• Review SNOW generated notifications (including effectiveness, timing, and consistency.)
• Educate Employees on the advantages of using the portal vs other means like email and phone.

User training:

• Train users upon implementation of any module or workflow identifying the functionalities of the system.
• Develop user guide for new functionalities or modules as requested by the DFC.
• Build materials for Knowledge Base and leverage user training to familiarize the users on how to resolve simple issues using the Knowledge Base repository.
• Develop reference guide on How to better use SNOW.

Continual Improvement and Governance:

• Create an intake system using ServiceNows Service Catalog and Request system to manage new requests. This shall allow for better tracking of requests as well as providing transparency to the requestor.
• Define a process for continual service improvement and governance that can be managed in a proactive manner.
• Build dashboards and enhance visibility of development results and metrics to drive improvements based on rational numbers.
• Build prioritization methodology for operational service improvements.
• Work with DFC Policy and Governance (P&G) team to define governance and policies around SNOW related topics.

Process Improvements:

• Provides recommendations on the current SNOW process as needed.
• Works with the DFC team to implement process changes as needed.
• Propose new processes to improve efficiency as needed.

(Further Requirements will be forwarded upon consideration)

COMPENSATION AND BENEFITS:

• Competitive Compensation package
• Comprehensive benefits including medical, dental and vision options.
• Outstanding career growth potential.

ABOUT US:

Fidelity Partners is a Inc. 5000, USA company that provides medical, technical, logistical, and administrative services to the federal government and commercial Clients across the country. Fidelity offers competitive salaries and benefits packages.

Qualified applicants are encouraged to learn more about us at www.fidelitypartners.org or call us at (210) 822-4005 or Join our Team

Fidelity Partners provides equal employment without regard to race, color, religion, sex, national origin, age, disability, or in accordance with applicable federal state, and local laws (EoE).