Senior Service Desk Technician at Jobot

Tallassee, AL 36078

About the Job

Provide 1st tier technical support via phone, email, messaging, and desktop support.

This Jobot Job is hosted by: Jim Cullen
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $60,000 - $65,000 per year

A bit about us:

New product development on next-generation cutting-edge and innovative products.

We operate our own bronze foundry, internal machining, world class injection molding facility, internal assembly, and internal testing.

Why join us?

401k matching up to 50%
10% discount on stock purchase
Excellent benefits
Professional development
Tuition reimbursement

Job Details

Job Details:
We are currently seeking a talented and motivated Senior Service Desk Technician to join our dynamic team. This is a permanent, full-time position where you will play a crucial role in providing first-line technical support to our internal departments. You will be the first point of contact for all IT-related issues, ensuring our systems and devices are running smoothly and efficiently. This role offers a fantastic opportunity to develop your technical skills in a fast-paced, challenging, and rewarding environment.

Responsibilities:

Provide first-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.
Respond to, document, and resolve service tickets in a timely manner according to SLA.
Troubleshoot and resolve issues related to operating systems (Windows, Linux, MacOS), software applications, and network connectivity.
Install, configure, and maintain end-user workstation hardware, software, and peripheral devices.
Perform computer setup and maintenance, including RAM and ROM management.
Manage and monitor internal assets to ensure accurate inventory records.
Support VPN setup and troubleshoot connectivity issues.
Handle DHCP configuration and troubleshooting.
Guide users through step-by-step solutions in a clear, concise manner.
Collaborate with the IT team to ensure swift resolution of issues, minimizing downtime and enhancing productivity.
Conduct proactive maintenance on our systems, including regular updates and patches.
Stay up-to-date on the latest technologies and trends, and provide recommendations for improvements.

Qualifications:

Associate or Bachelor’s degree in Computer Science, Information Systems, or a related field. Equivalent experience will also be considered.
Minimum of 3-5 years of experience in a help desk or IT support role.
Strong understanding of computer systems, mobile devices, and other tech products.
Proficiency in Windows/Mac/Linux operating systems.
Knowledge of VPN setup and troubleshooting.
Understanding of DHCP configuration and troubleshooting.
Ability to diagnose and resolve basic technical issues.
Excellent problem-solving and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service skills, with a focus on rapport-building, listening, and questioning skills.
Professional IT Certifications, such as: Microsoft MCP, MSCE, or CompTIA A+ are a plus.
Ability to work independently and in a team-oriented, collaborative environment.
Must be able to learn, understand, and apply new technologies.

This job offers an exciting opportunity to be part of a dynamic team, providing crucial support to our engineers and ensuring the smooth operation of our systems. If you have a passion for technology and a knack for problem-solving, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.