Senior Service Desk IT Technician, Charleston SC - Cantey Technology Consulting,

Grab a cup of coffee. This could take a while….... 

 Company Profile 

 Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture - We do all sorts of things, from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic computer support to hosted solutions to network management. Some clients want to push the envelope with new technologies, and some want to keep costs minimal. 

 To be an incredible teammate, we search for candidates who can be part of our culture and share our Core Values: 

• Client First: Respond quickly and build trust by operating ethically. 

• Process Oriented: Always think about the next step in the process. 

• Eager to Learn and Grow: Learn new things. 

• Positive Team Player: Work together to help clients and teammates. 

• Problem Solver: Find the root cause and fix it. 

We are looking for great people who are excited about technology and enjoy dealing directly with end-users. We're fanatics about customer service. We run a responsive and professional operation and love what we do. (OK, we don't love it every day but most days we do). We want to build our team with people who want to learn about the latest technology and contribute to our award-winning team. Every day is different over here, and you must appreciate the thrill of thinking quickly on your feet. 

 Position Summary 

 We seek an experienced Senior Service Desk Technician to work out of our Charleston SC, location and some onsite at client locations when needed. The right future teammate will possess a strong work ethic, discipline, attention to detail, and amazing teamwork. You will need to be good with time documentation and management and enjoy solving all challenges for our clients, from a simple password reset to as complicated as a major outage. You will bring a professional attitude to the team and be able to collaborate with the other members to solve issues as necessary.  

 We typically work around 40 hours per week, although sometimes we work longer and later. (In IT support, things can go crazy, and we have to work late sometimes.) Our office support hours are 8:00 AM until 5:00 PM EST. I would be lying if I said those were cushy hours playing Xbox or PlayStation. That's not our day - we are kept on our toes, helping small to medium-sized businesses from every industry, and students and school districts move from one issue to the next. Each of our technicians takes turns being on call after hours, about one week every five months. It's not always a favorite, but it comes with the territory, and our number one priority is taking care of our clients. 

 Responsibilities 

• Working with a team of service desk technicians to support and maintain customer environments both remote and onsite 

• Work with the guidance of Senior engineers and supervisors to develop best-practice solutions. 

• Overseeing client networks for potential issues or concerns before they become problematic. 

• Document and track your time daily and submit weekly metrics for review 

• Update and review company documentation as required 

• Communicate and Participate in Team L10 meetings weekly 

• Enforce policies for standardizing systems. 

• You must provide your smartphone, but we do pay a monthly stipend. 

• Must be fun to work with and understand humor. 

 Qualifications and Skills  

• Previous MSP Experience Preferred 

• Minimum three years of experience in Microsoft Windows 10/11 and/or Apple OS 

• Basic networking experience (DHCP, TCP/IP, etc.) 

• Working Knowledge of Microsoft Windows Server 2012/2016/2019 

• Working Knowledge of Microsoft Office 365 and associated applications like Teams, SharePoint, and OneDrive 

• Working Knowledge of Microsoft Azure or AWS is a plus 

• Broad knowledge of hardware, software, operating systems, and tools to remediate common and uncommon issues 

• LAN and WAN administration and troubleshooting (experience administering Meraki a plus) 

• Strong troubleshooting and critical thinking skills. 

• Detail orientation and the discipline to do proper documentation and keep track of time.  

• Experience with ticketing systems – (Experience with ConnectWise Manage a Plus) 

• Minimum Associate Degree or equivalent experience required 

• Certifications Desired but not required with relevant work experience: Network +, Security +, A+,  

Why Cantey? 

Voted one of South Carolina’s Best Places to Work in 2021 and 2023, Inc 5000 Fastest Growing Companies List 10 years running, and we have an outstanding reputation for best-in-service and state-of-the-art technical support by our clients with a 95% retention rate. What makes our company such a great place to work are the internal career advancement opportunities, the compensation package (think Health, 401K match, Tuition Reimbursement…), and most importantly, the people you work with daily.