Senior Second Shift Supervisor with Benefits - City Wide Facility Solutions

Are you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift (3:30pm-12:30am) position? If you answer yes, consider this great opportunity with City Wide!

We are seeking a Night Manager to join our team in Cleveland! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.

City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. We offer competitive pay, benefits within a collaborative and energizing culture!

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

Benefits

City Wide offers a competitive compensation and benefits package for this position. City Wide offers a full range of benefits to include medical.

• Vehicle Mileage Allowance
• Company provided iPhone
• Health Care Plan (Traditional Medical or Medical)
• Paid Time Off (Vacation, Sick & Public Holidays)
• 401k w/ Company benefits
• Base Salary is $20.00/hour. Opportunity to earn higher based on included overtime and other reimbursement.
• This position is largely remote. You may occasionally need to visit the office for supplies, meetings, or to visit your desk, but your work is not based in an office.