Senior Salesforce Developer - Lancesoft
Boston, MA
About the Job
Position Summary:
The Salesforce Developer supports the Agency working as a member of the Technology, Analytics and Digital Transformation ( Technology ) team. The Salesforce Developer is responsible for the design, build,
documentation, testing, configuration and setup of Salesforce applications and related data that leverage and
maximize the capabilities of the platforms to provide functional applications supporting business processes of the
Division of Occupational Licensure. The successful candidate will be solutions-oriented, technically diverse, innovative, a critical thinker, and an excellent communicator.
Responsibilities:
The Salesforce Developer will report to the Associate Deputy Commissioner ( Client ) of Technology, Analytics, and Digital Transformation, who oversees the Agency s technology modernization, digital transformation, and data analytics initiatives.
The Salesforce Developer will be responsible for the end-to-end development and support of Salesforce applications and related data to support DOL s key business processes and applications. The incumbent will build solutions for business problems into the Salesforce Platform including functional requirements, needed workflows, accompanying data plans, and designing required architecture for DOL s Salesforce environment(s). The Salesforce Developer will also develop new functionalities and solutions for the transfer of data and applications from current access databases and applications to Salesforce.
Support DOL s key business processes and applications through hands-on configuration and development, coordination of new development requests, and management of application integration to Salesforce
Provide and design solutions and required architecture to business requests for DOL s Salesforce environments
Develop and review specifications for enhancements to DOL s Enterprise Applications and associated database environment(s)
Design and build high-performance, reusable, and reliable Apex code with best practices
Translate requirements defined in business, functional, and use case documents or operational artifacts into solutions in the Salesforce Platform
Develop and execute comprehensive system test plans, conditions, test scripts, and test cases
Recommend and facilitate best fit solutions through accurate assessment of workflow, data, and other process related problems
Test bug fixes to ensure performance success as per requirements and deploy them to production
Complete regular internal system audits and prepare for upgrades
Provide direct support to both technical and non-technical users including but not limited to end user issues, enhancement requests, troubleshooting various system problems, and other administrative needs within the Salesforce Platform
Liaise between the Technology team and other DOL Business Units
Collaborate with business partners to establish suitable processes to support development and change management activities
Assist in the creation and delivery of related user documentation and end-user training to grow the Salesforce skillset and adoption across the DOL
In practice, the position requires not only technical expertise, but also specific substantive knowledge of the breadth and depth of the DOL business operations agency-wide, as well as the technical platforms, so that the challenges can be met
Develops productive relationships with our customers and builds Subject Matter Expertise in their fields during engagements, understanding and translating business unit functions and how information service operations, specialized tools, and software facilitate those functions. Uses this understanding to communicate value propositions and risk mitigation for proposed engagements and use case documents
Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals
Support DOL s Mission, Ethics and Values in keeping the general operational standards of DOL
Qualifications
You'll be a good fit for this role if you have experience:
Seven (7) + years of application development experience in large enterprise settings delivering solutions on the Salesforce platform, with experience in a government or state agency a plus
At least one active Salesforce certification
Mastery of Computer Science, software development and data architecture methodologies, obtained via university degree or work experience
Proven track record achieving desired business outcomes through defining system architecture,
identifying gaps between current and desired end-states, and delivering comprehensive solutions
Extensive experience developing advanced Apex, Lightning Web Components, advanced complex triggers, Visualforce pages, SOQL, scheduled batch jobs, and SOAP/REST Integrations
Professional experience authoring requirements, definition, design, and other related project and system documentation
Demonstrated ability to effectively identify and translate user requirements in business, functional, and test scenarios for project of various sizes and complexity
Ability to leverage customization of Salesforce objects, Salesforce workflows, and Process Builder to automate processes and improve Service productivity and adoption
Hands-on experience in data management including data cleansing, uploading data using data loader, creating validation rules, pick list values, and lookup filters to ensure data quality
Demonstrated experience designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, Visualforce pages, and email generation according to application requirements
Strong knowledge of Salesforce configuration capabilities and be able to recommend best practices and identify areas where custom development is required
Proven experience and knowledge of Agile methodologies, managing projects on Jira and other CI/CD tools
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies working in cloud and on-premises environments
Intermediate proficiency with Microsoft 365, including Word, Excel, PowerPoint, Visio, Teams, and SharePoint
Highly organized and able to maintain detailed documentation on processes, standards, and projects
Exceptional time management and prioritization skills, with the ability to effectively multitask
Ability to work independently and collaboratively with technical and non-technical staff, as well as senior management and across Commonwealth of Massachusetts organizations
Strong written and oral communication skills with the ability to clearly communicate and provide technical support to both technical and non-technical audiences
Working on projects with external vendors. Many of our product teams are composed of both external vendors and internal team members. We will rely on you to advocate for DOL with our vendors, directing them to ensure that the vendor s team is delivering high-quality software on time and according to agreed-upon functionality.
The Salesforce Developer supports the Agency working as a member of the Technology, Analytics and Digital Transformation ( Technology ) team. The Salesforce Developer is responsible for the design, build,
documentation, testing, configuration and setup of Salesforce applications and related data that leverage and
maximize the capabilities of the platforms to provide functional applications supporting business processes of the
Division of Occupational Licensure. The successful candidate will be solutions-oriented, technically diverse, innovative, a critical thinker, and an excellent communicator.
Responsibilities:
The Salesforce Developer will report to the Associate Deputy Commissioner ( Client ) of Technology, Analytics, and Digital Transformation, who oversees the Agency s technology modernization, digital transformation, and data analytics initiatives.
The Salesforce Developer will be responsible for the end-to-end development and support of Salesforce applications and related data to support DOL s key business processes and applications. The incumbent will build solutions for business problems into the Salesforce Platform including functional requirements, needed workflows, accompanying data plans, and designing required architecture for DOL s Salesforce environment(s). The Salesforce Developer will also develop new functionalities and solutions for the transfer of data and applications from current access databases and applications to Salesforce.
Support DOL s key business processes and applications through hands-on configuration and development, coordination of new development requests, and management of application integration to Salesforce
Provide and design solutions and required architecture to business requests for DOL s Salesforce environments
Develop and review specifications for enhancements to DOL s Enterprise Applications and associated database environment(s)
Design and build high-performance, reusable, and reliable Apex code with best practices
Translate requirements defined in business, functional, and use case documents or operational artifacts into solutions in the Salesforce Platform
Develop and execute comprehensive system test plans, conditions, test scripts, and test cases
Recommend and facilitate best fit solutions through accurate assessment of workflow, data, and other process related problems
Test bug fixes to ensure performance success as per requirements and deploy them to production
Complete regular internal system audits and prepare for upgrades
Provide direct support to both technical and non-technical users including but not limited to end user issues, enhancement requests, troubleshooting various system problems, and other administrative needs within the Salesforce Platform
Liaise between the Technology team and other DOL Business Units
Collaborate with business partners to establish suitable processes to support development and change management activities
Assist in the creation and delivery of related user documentation and end-user training to grow the Salesforce skillset and adoption across the DOL
In practice, the position requires not only technical expertise, but also specific substantive knowledge of the breadth and depth of the DOL business operations agency-wide, as well as the technical platforms, so that the challenges can be met
Develops productive relationships with our customers and builds Subject Matter Expertise in their fields during engagements, understanding and translating business unit functions and how information service operations, specialized tools, and software facilitate those functions. Uses this understanding to communicate value propositions and risk mitigation for proposed engagements and use case documents
Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals
Support DOL s Mission, Ethics and Values in keeping the general operational standards of DOL
Qualifications
You'll be a good fit for this role if you have experience:
Seven (7) + years of application development experience in large enterprise settings delivering solutions on the Salesforce platform, with experience in a government or state agency a plus
At least one active Salesforce certification
Mastery of Computer Science, software development and data architecture methodologies, obtained via university degree or work experience
Proven track record achieving desired business outcomes through defining system architecture,
identifying gaps between current and desired end-states, and delivering comprehensive solutions
Extensive experience developing advanced Apex, Lightning Web Components, advanced complex triggers, Visualforce pages, SOQL, scheduled batch jobs, and SOAP/REST Integrations
Professional experience authoring requirements, definition, design, and other related project and system documentation
Demonstrated ability to effectively identify and translate user requirements in business, functional, and test scenarios for project of various sizes and complexity
Ability to leverage customization of Salesforce objects, Salesforce workflows, and Process Builder to automate processes and improve Service productivity and adoption
Hands-on experience in data management including data cleansing, uploading data using data loader, creating validation rules, pick list values, and lookup filters to ensure data quality
Demonstrated experience designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, Visualforce pages, and email generation according to application requirements
Strong knowledge of Salesforce configuration capabilities and be able to recommend best practices and identify areas where custom development is required
Proven experience and knowledge of Agile methodologies, managing projects on Jira and other CI/CD tools
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies working in cloud and on-premises environments
Intermediate proficiency with Microsoft 365, including Word, Excel, PowerPoint, Visio, Teams, and SharePoint
Highly organized and able to maintain detailed documentation on processes, standards, and projects
Exceptional time management and prioritization skills, with the ability to effectively multitask
Ability to work independently and collaboratively with technical and non-technical staff, as well as senior management and across Commonwealth of Massachusetts organizations
Strong written and oral communication skills with the ability to clearly communicate and provide technical support to both technical and non-technical audiences
Working on projects with external vendors. Many of our product teams are composed of both external vendors and internal team members. We will rely on you to advocate for DOL with our vendors, directing them to ensure that the vendor s team is delivering high-quality software on time and according to agreed-upon functionality.
Source : Lancesoft