Senior Sales Support Manager / Sales Operations - RefrigiWear, Inc.

RefrigiWear LLC is seeking a full time Senior Sales Support Manager to lead our sales support Team!

ABOUT REFRIGIWEAR

RefrigiWear, Inc. is the industry's leading manufacturer of insulated industrial workwear, accessories, and person-protective equipment for subzero temperatures, inclement weather, and low-visibility environments. Our gear is tougher than the conditions our clients face and can help to tackle any job - and we mean any job. We eat, sleep, and breathe our purpose - creating better products for working in the cold and other harsh conditions. RefrigiWear helps get the job done, whatever the weather! That's our company promise and why we've earned the trust of millions of industrial workers over the years.

We have a strong family culture where employees come first. That's why we offer competitive pay, great benefits, and even better perks! Plus, to keep things fun, we hold several employee social events each year and have a fantastic work-life balance.

A DAY IN THE LIFE AS A SALES SUPPORT MANAGER:

This role will manage a team of sales support specialists and work closely with senior sales leaders to streamline processes, enhance efficiency, and improve client satisfaction. The Senior Sales Support Manager will also play a key role in developing strategies to optimize the customer experience and increase overall sales performance. You will collaborate cross-functionally with Finance, Marketing, and Customer Service to align sales with overall business objectives, along with high ability to support the Sales Support Team & Sales Representatives.

This position will work in our Alpharetta Location. 2 days remote from home / 3 days in office following successful training period.

*This is not a Sales Representative role - Sales Support only*

Principal Duties and Objectives Include:

• Lead, mentor and manage a team of sales support professionals, providing guidance, performance feedback, and training to ensure high team performance.
• Develop performance metrics and reporting mechanisms to track team efficiency and output while fostering a collaborative environment and with strong cross-functional and team communication.
• Collaborate with sales leadership to develop and implement sales strategies that support growth targets.
• Support the sales team with data analysis, preparing sales forecasts, and market reports for internal stakeholders.
• Identify opportunities to improve sales operations efficiency, reduce administrative burden, and support sales productivity.
• Provide ongoing support for key clients, including contract management, and product/service information.
• Develop relationships with clients to support long-term business growth and customer loyalty.
• Maintain and enhance CRM systems, ensuring data accuracy, and oversee the regular updating of sales information.

Your advanced Microsoft Excel and analytical skills are relied upon to and evaluate data from reports, including sales compensation data. Both in-office and remote teams know they can count on your team for accurate data collection and maintenance.

Qualifications:

• Education: Bachelor's degree in BA, Sales, Marketing, or related field.
• 7+ years of experience in sales support, sales operations, or customer service roles, with at least 3 years in a leadership position.
• Strong knowledge of CRM systems (Netsuite) and sales analytics tools.
• Proven ability to lead and develop teams in a fast-paced, high-pressure environment.
• Strong communication and interpersonal skills with the ability to build relationships across the organization and with clients.
• Analytical mindset with experience in sales data reporting, forecasting, and analysis.

Are you a reliable and supportive individual with experience leading a team? If you're looking to lead the team that ensures our valued salespeople have the tools, resources and support necessary to meet their sales targets and grow our business, apply today!

We offer a competitive salary with a bonus program, based on experience. We provide a robust benefits package including health, dental, vision, a 401(k) with generous company match, life and wellness plans, and considerate paid time off (PTO). Not to mention free coffee and a casual dress code with the best in the industry! If it's your name we're calling, apply today!

ARE YOU READY TO JOIN OUR SALES TEAM?

If you feel you'll be perfect to lead our Sales Support team, apply now using our initial 3-minute, mobile-friendly application.

Drug Free Workplace

Equal Opportunity Employer