Senior Sales Operations Manager - Guardant Health

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

You're driven, resourceful, smart, and above all – mission-driven. 

You thrive in a fast-paced, changing, and growing environment, think strategically regarding vision and design of tools, systems and reports, and can bring creative solutions from data and business needs. You have a hunger for data and enjoy building and delivering insights to help drive data-driven decision making. For you, the sweetest success is shared success and you're known for your good nature. If this describes you, you'll fit right in at Guardant Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door. 

About the Role 

The Senior Sales Operations Manager plays an important role in ensuring that our Screening Core Commercial team have the tools, resources, insights and technology they need to successfully execute their roles and ultimately help GH achieve its mission. The Sales Operations team is responsible for the overall productivity and effectiveness of the Screening Sales Organization and is focused on sales planning, effectiveness, insights and analytics, sales force automation and enablement tools/technology, customer master data management and data stewardship of commercial data and incentive compensation. This role is focused providing insights to maximize sales force productivity, management of our Customer Relationship Management (CRM) system, enabling Sales Force Automation and Administration (SFAA) and administration of contract and phlebotomy operations. 

Responsibilities:

• Incentive Compensation Planning & Administration: own the design, implementation, administration and continuous improvement of the sales incentive compensation plan and policy. Ensure accurate and timely calculation & processing of payouts.  

• Sales Effectiveness, Reporting & Analytics: partner and collaborate with sales to design and implement KPI dashboards that support maximizing sales force productivity, track performance against incentive compensation plans, and support sales pipeline/forecast reporting. 

• Sales Systems, Tools and Data: manage sales tech stack and ensure their effective use. Oversee customer master data management.  

• Field Support: lead and manage a team of direct reports in the execution of core sales operations functions within the Screening division.  

• Perform other duties as assigned.  

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• Minimum 5 years of related experience focused on sales operations, commercial operations, analytics or financial analysis in diagnostics, biotech, or pharma OR consulting for these industries  

• Experience at a start-up is ideal  

• Proven track record of managing sales incentive compensation planning & administration in a fast-paced, dynamic environment.  

• Demonstrated analytical capabilities that provide actionable insights for sales leadership to maximize sales force productivity and inform how we build/optimize our tactical and strategic approach.   

• Success in partnering with IT to implement systems, and tools and drive change management with sales teams  

• Must have experience with Salesforce.com CRM, Excel & PowerPoint (advanced)  

• Strong attention to detail and proven ability to work effectively across diverse teams  

• Experience in executive communication, presentations, and written reports.   

• Strong vendor management skills and ability to effectively manage budget  

• Experience with data visualization platforms such as Tableau or PowerBI is a plus   

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US base salary range for this full-time position is $118,000 to $159,400. The range does not include benefits, and if applicable, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/

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