Job Title:        Senior Sales & Community Engagement Manager

Department:   Sales & Services

Reports To:   Assistant Director of Sales

Supervises:   None

FLSA Status: Salaried, Exempt

Why the Colorado Convention Center is a great place to work:

• $500 Signing Bonus after 30 days of service and an additional $500 bonus upon 90 days of service!

• Generous Paid Time Off and Holiday Pay

• Health, dental, and vision insurance, eligible upon hire

• 401(k) investment plan, with a discretionary employer match of up to 3%

• Healthcare reimbursement and flexible spending plans

• Employer-paid and supplemental life insurance

• Short- and long-term disability insurance available

• RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.

• Tuition reimbursement program (salaried employees after working full time for at least one year)

• Employee assistance program

Compensation: Compensation is dependent on experience and ranges from $65,000 to $68,000/year.

General Summary:

Develop community relationships to enhance resident access to the Colorado Convention Center (CCC). Responsible for sales and event contracts to optimize rental revenues and occupancy. Experience in the hospitality/events industry, ideally with a Destination Marketing Organization (DMO) or venue, is essential. 

Primary Duties and Responsibilities:

Community Engagement:

• Work closely with the Assistant Director of Sales and Director of Sales and Services to engage community organizations, charitable groups, and not-for-profits.

• Identify opportunities with community partnerships that align with the brand and utilize the Colorado Convention Center (CCC) facilities for events and activations, following calendar and protocol guidelines.

• Collaborate with the Assistant Director of Sales and Marketing Coordinator to promote the CCC’s initiatives and increase community awareness of CCC usability and offerings.

• Participate in community and industry-related events as necessary for educational and networking purposes, and represent the CCC effectively.

Sales and Contracting:

• Manage the booking calendar and ensure timely implementation of all correspondence.

• Handle sales and contracts for event business, including both internal leads and collaborations with VISIT DENVER booked business.

Client Support and Service:

• Provide ongoing support and service to existing clients, ensuring their needs are met and issues resolved promptly.

• Respond to inquiries from various sources including the website, social media, and other channels, maintaining a high level of responsiveness and professionalism.

General Responsibilities:

• Assist with other duties as assigned by the Assistant Director of Sales and Director of Sales and Services, contributing to the overall success of the sales and community engagement efforts at the CCC.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform essential functions.

Education and Experience:

• Must have a Bachelors in Business or the equivalent of (3-5) years’ work experience in Sales in the tourism industry.

• A minimum of (3-5) five years’ work experience in the hospitality industry and knowledge of convention center operations is preferred.

• Preferred CMP certification.

• Previous experience with contract development and/or negotiation preferred.

Skills and Abilities:

• Excellent communication (verbal and written) and interpersonal skills among all levels of staff and clientele required.

• Ability to speak, understand, and read English required.

• Work effectively with diverse groups of people at all levels within an organization and the outside community required.

• Work effectively as part of a team and independently with limited supervision required.

• Must have strong negotiation skills and the ability to recognize competitive opportunities that result in new business.

• Good organizational and strong management skills are essential. 

• Flexibility and the ability to prioritize responsibilities in an ever-changing work environment are critical.

• Detail-oriented required.

• Excellent problem-solving and organizational skills are required.

• Provide customer service in a professional and considerate manner required.

• Excellent record of dependability and reliability required.

• Professional presentation, appearance, and work standards required.

Computer Skills:

• Basic computer skills including Microsoft Word, Excel, PowerPoint, and Outlook required.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is not substantially exposed to adverse conditions.  As a public assembly facility with an event-driven focus, an adjustment to work schedule may be required to coincide with events.  Infrequent travel may be required.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.