Senior Sales Associate (Key Holder) - Mackage

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Senior Sales Associate (Key Holder)

Reporting to the Store Manager, the Senior Sales Associate with Key Holder responsibilities provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives.

What you’ll do:

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• In the absence of the management team, the senior sales associate will oversee daily operations with responsibilities (and not limited) to open and close the store, update daily reports, communicate to HQ partners effectively, execute Visual Merchandising responsibilities, ensure store standards are maintained and operational duties are consistently met.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

What you’ll need:

• 1-2 years’ experience in a store environment with key holder responsibilities
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.
• Good understanding to fashion trends (an asset).
• Experience in visual merchandizing (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.

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