Senior Resort Manager - Sun Communities, Inc.

Are you an experienced property manager looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and help us to build something special! We are looking for a Senior RV Resort Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day property management operations for one of our RV Resorts. This is a very guest-services oriented role, as much of our occupancy is short-term resort traffic. You will also have some sales and marketing duties to maximize residential occupancy. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we’re looking for, we want to talk with you!.

OVERVIEW

As a Sr. RV Resort Manager, you will have responsibility for the operational aspects and the continued profitability of your resort community and will serve as the day-to-day point of contact for visitors and residents. You will be on-call 24 hours a day and will be in charge of everything from administrative activities, marketing, property maintenance and human resource management to all leasing and home sales and – most importantly – guest and resident relations. Ensuring a positive atmosphere and responsive service for the members of your resort community will not only mean satisfied guests and long-term residents, but also better word-of-mouth referrals!

JOB DUTIES

1. Responds to guest and resident inquiries
2. Serves as the direct point of contact for Sun’s customers/residents
3. Works with the marketing team to increase reservations and occupancy and further promote the Sun RV Resorts brand
4. Ensures customers/residents receive a high level of service consistent with Sun’s Customer Service philosophy
5. Handles and resolves guest and resident complaints
6. Coordinates team member selection, training, and development for resort staff and ensures all team members comply with appropriate policies and operational procedures
7. Works with Regional Vice President (RVP) to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
8. Enforces resort rules and standards
9. Monitors monthly operating budgets and preparing monthly explanation of P&L variances
10. Assists RVP with preparation of annual operating budget
11. Ensures compliance with federal state and local agencies that regulate fair housing laws and resort operations
12. Markets park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
13. Oversees capital expenditure improvements

REQUIREMENTS

• High School Diploma or GED
• Minimum of 4 years property management/resort experience, including 2 years of supervisory experience
• Previous sales and leasing experience, preferred
• General knowledge of property maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite; experience using Yardi and/or RMS, preferred
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided)

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan 
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty