Senior Resident Services Coordinator - 1296 Shotwell (Bilingual) - Chinatown Community Development Center

Job Summary: The Bilingual Senior Resident Services Coordinator provides services to a diverse group of older adults including formerly homeless seniors and those with various mental health and substance use histories, living in a 94-unit senior supportive housing site in San Francisco’s Mission District, where 30% of the population is monolingual Cantonese speaking. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS, and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs. 

Status: Full-time, Nonexempt, Regular

Location: Mission neighborhood, San Francisco

Hours: Monday through Friday 9:00 a.m. – 5:30 p.m., occasional evenings and weekends

Salary: $30.26 - $31.85 per hour; Comprehensive Benefits

The Organization:A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, Polk Gulch neighborhoods, and more. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, leading coordination with Property Management and other third party providers
• Collaborate with onsite staff, other CCDC departments, and city funders
• Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
• Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
• Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
• Provide technical assistance, staffing support and translation services to all resident groups
• Support residents facing housing stability issues including applying for rental assistance.
• Work on other resident services projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
• Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication.
• Order and physically shop for and purchase program supplies
• Administer and manage resident rooftop garden
• Gather, track and provide information for city mandated reporting

Job Responsibilities
Case Management/ Information and Referral/Housing Education:

• Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
• Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
• Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable.
• Develop on-going cooperative network of government and social service agencies
• Serve as an advocate and liaison for residents with service agencies and/or property management
• Work in partnership with residents on their rights and responsibilities as tenants

• Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
• Provide mediation between residents when needed
• Support resident leadership and empowerment through resident volunteerism or existing resident groups
• Work with property staff and residents to develop and implement activities and systems that promote safety and security
• Educate and/or link residents to community/neighborhood projects that impact their quality of life
• Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues

• Track resident services data in multiple databases on a regular basis
• Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
• Provide information for and/or assist with writing grant applications
• Conduct resident surveys to measure programs
• Create monthly calendar of events and activities, and produce outreach flyers
• Assist in recruiting and supervising volunteers
• Assist Resident Services team and at organization events
• Attend meetings and trainings

• Represent organization to residents and community agencies
• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other duties as assigned

• Ability to work with people from ethnically and socio-economically diverse backgrounds
• Sensitivity to issues facing elderly populations
• Ability to facilitate group activities with challenging participants
• Crisis de-escalation and resolution skills

• Academic qualifications:
  • Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
  • High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
• One year of experience in developing, organizing, and implementing group activities
• One year of experience working with older adults
• Experience in program planning, facilitating meetings, and conducting training
• Ability to work effectively with culturally diverse populations
• Bilingual/biliterate in English/Cantonese
• Knowledge of, and sensitivity to, the needs of low-income people
• Ability to travel throughout San Francisco

• Knowledge of public benefits and how to screen for benefits eligibility
• Experience providing services to seniors and adults with substance use/mental health needs
• Experience working in a Permanent Supportive Housing environment
• Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
• Experience working within a Harm Reduction Model
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
• Prior experience measuring program outcomes

• Able to work in an office most of the time
• Exposure to office electronic equipment
• Able to work
• Able to work in all outside weather conditions, including heat, cold, rain, or storm on a
• Able to work with industrial cleaning chemicals
• Able to frequently use the following equipment: computer, telephone, pen/pencil, stapler, copier, fax machine, file cabinet
• Able to travel to multiple CCDC buildings and community locations throughout San Francisco
• Able to travel throughout a building, including elevators, stairs, and hallways
• Able to communicate clearly verbally and in writing

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