Senior Research Business Technology Analyst - Federal Reserve Bank (FRB)

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The Research department has an immediate opening for a Senior Research Business Technology Analyst to provide oversight of the department’s critical technology processes and serve as a primary liaison between the Research department and System and District Information Technology functions on technology initiatives, including the Federal Reserve System Committee on Research Automation and the National IT Research Business Development group.

What You Will Do:

In this role, the senior analyst will translate business needs into potential technology solutions and partner with Information Technology teams to further identify and implement solutions. This includes the use of new software and the implementation of new systems and tools. This role will also oversee issue management related to existing technology, performing complex analyses of technology-related information to troubleshoot and resolve major technical business issues and proactively search for and recommend sustainable technology-based solutions. The senior analyst will engage with staff across the department to understand business processes and partner successfully with System and District Information Technology teams. The senior analyst will serve as the primary representative in Research-specific System groups to understand the technology direction of the Research community and will leverage their technical expertise and understanding of the business to proactively assess potential opportunities or implications for the Richmond Research department.

The Senior Research Business Technology Analyst will also provide business line oversight for two core Research business processes/systems: Information Security and the departments use of Salesforce. As it relates to Information Security, the senior analyst will ensure all required processes are executed and documented in partnership with the Bank’s Information Security team. For Salesforce, the senior analyst will oversee business processes, including data management, training, department communications, and partnering with the Salesforce team within Information Technology on system modernization projects.  Importantly, the senior analyst will establish and maintain processes to collect regular input from system users, prioritize system requests, and liaise with the Salesforce team on functional issues and requests.  The senior analyst will also keep users apprised of any system changes, features, and training that may advance utilization. This aspect of the role is approximately 50 percent of the senior analyst’s responsibilities.  

Qualifications:

• 5 to 9+ years of relevant work experience
• Bachelor’s degree or equivalent experience        
• Acute analytical and technical ability; strong working knowledge of statistical and programming software and computing platforms
• Broad knowledge of the principles of data collection and analysis, business requirements, process improvement criteria, and performance metrics review techniques
• Strong project and process management capabilities
• Acute attention to detail with a high level of data integrity and accuracy
• Excellent oral and written communication
• Excellent interpersonal skills and ability to work with people at all levels of the organization
• Proficient computer skills including Microsoft Outlook, Word, Excel, and PowerPoint along with various other online applications, as needed for the role
• Familiarity with Salesforce and customer relationship management solutions

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

• Great medical benefits
• Pension and 401(k) with employer match
• Paid time off
• Tuition reimbursement
• Employee resource networks
• Paid volunteer leave
• Flexible work options
• Onsite amenities that make working here fun!

Other Requirements and Considerations:

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
• If you need assistance or an accommodation due to a disability, please notify rich.recruit@rich.frb.org.
• Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).
• The hiring range is $90,000 – $123,750 annually.
• No Key Point: Sponsorship is not available for this role. Selected candidate is subject to special background check procedures.
• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.
• Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by January 3, 2025. Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Analytical

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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