Senior Representative, Credit - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

​​The Senior Credit Representative will manage the accounts receivable to several customer accounts and will act as Team Lead, mentoring and coaching other team members and reviewing data using system generated reports.  The incumbent will also Independently perform timely, accurate, and complete account reviews and could be responsible for multiple areas including collections, cash application, credit, call center, reporting and possibly liaison with other operational functions (i.e. Audit, Customer Service, Customer Master Data, etc.). ​ 

Responsibilities

• ​​Quickly become familiar with Finance Shared Services Accounts Receivable (AR) supported AR and the detailed internal business requirements for their portfolio of credit or collection customers along with understanding the business needs.  
• Monitor accounts for potential risk, communicate intelligence and make appropriate decisions. Recommend changes to account credit limits and escalate challenges appropriately with regular advice,coordination and guidance from management.
• Identify root causes for credit or collection challenges, prepare compelling data presentations and complex trend analysis using tools (e.g. SAP ECC, QlikView, Excel and PowerPoint) and resolve complex payment/credit issues. 
• Develop and negotiate payment plans or other solutions on past due accounts which may include accounts that are in financial jeopardy. Determine which plans require management approval and escalate appropriately. Resolve customer claims and/or invoices on a timely basis and provide support for order release. 
• Oversight of team member(s) to ensure accuracy of financial data and presentation to customers is appropriate to distribute.  Participation on inter-departmental teams is a necessity. 
• Provide financial and analytical support to Finance Shared Services supported financial partners. 
• Operate independently with moderate supervision and under challenging time constraints. 
• Facilitates interpretation and understanding of data, identifies risks, and develops recommendations for review by senior management and implements solutions. 
• Requires a high degree of written and verbal communication skills, as this role will support relationships and engage in effective communication with our customers and internal areas such as Sales, Customer Service and Contracts and Pricing resolving challenges with minimal guidance and escalations. Provide options to management where issues require escalation. 

• BA/BS in Finance/Economics/Accounting.  MBA/CPA preferred.
• 3+ years of progressive accounting or finance experience.
• ​Strong credit, collections, and overall receivables background 
• Strong knowledge and experience with SAP, and Microsoft Suite (Excel, Word, OneNote, etc.) preferred.
• Strong knowledge and experience of financial and customer data management with the ability to organize and present to management through MS office and visualization tools. 
• Understanding of financial statements and customer risk.  

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.