Senior Recruiter - Whatfix

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $265 million to date and is backed by marquee investors, including Warburg Pincus, Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

We're on an accelerated growth trajectory and are on the lookout for a dynamic Talent Acquisition professional to bolster our HR organization in the USA.

This position would be responsible for all recruitment and related operations for our US, UK & EU offices.

We are primarily looking for candidates in the Bay Area/San Jose, CA, but are open to people across the country who are willing to move to the Bay Area/San Jose.

At our core, we harness the energy and urgency of a startup environment, ensuring agility and excellence in all we do.

If you're someone who thrives in fast-paced settings and is passionate about making a tangible impact, we invite you to join our quest to attract top-tier talent.

About the Role

You will work closely with the leaders of key functions within Whatfix, and collaborate with other hiring teams across the globe to drive synergy, share best practices, build recruiting strategies and execute upon them.

In addition, you will lead/mentor one or more recruiter and/or coordinator, and also manage our relationships (if/as needed) with external recruiting agencies.

You should be comfortable operating as a full-cycle individual contributor who would be instrumental in shaping the future of our organization.

Duties and Responsibilities:

• Partner with leadership, hiring managers, business unit heads, and HR/TA team to recruit top-tier talent for complex, niche, and executive-level roles across North America (NA), UK, and EU offices.
• Strategize on planning and execution of Employer branding programs to attract the right talent.
• Be data-driven & leverage data and metrics to drive continuous process improvement, focusing on reducing time-to-hire, raise the bar on talent quality for high-impact positions.
• Be agile in working out strategies to hire for roles & demonstrate strong sense of urgency to ensure timely decision making.
• Lead and mentor the recruiting team, ensuring best practices in headhunting, passive search strategies, and market mapping are employed.
• Collaborate with Hiring Managers across key departments like Marketing, Sales, Solutions, post sales, Engineering etc. to define role requirements, interview processes, hiring criteria, and negotiate offers
• Develop and execute unique search strategies to attract candidates for highly specialized roles.
• Develop innovative ways to raise the bar on how Whatfix recruits talent
• Lead calibration sessions with hiring managers and business unit leaders during the interview process, incorporating feedback into the search on an interactive basis
• Balance providing a high touch experience throughout the entire recruiting process with both internal stakeholders and candidates, while continuously keeping the pipeline active and meeting your hiring goals
• Collaborate in the development of strategies that influence and attract the right talent to join Whatfix at the right time
• Collaborate with other hiring teams across the globe to drive synergy & sharing of best practices.
• Track all key metrics on hiring and ensure regular updates and dashboards for business leaders and key stakeholders.

Qualifications

Experience & Expertise

• 5+ years of experience in talent acquisition, with a strong focus on headhunting, executive search, and complex recruitment challenges.
• Proven track record in recruiting for hard-to-fill, niche, and high-impact roles, particularly within the Enterprise Software or SaaS industry.
• Demonstrated experience in using advanced sourcing techniques, such as market mapping, competitor analysis, and executive search tools.

Skills & Competencies

• Strong stakeholder management skills, with the ability to influence senior leaders and manage competing priorities.
• Deep understanding of working in a multicultural environment
• Must be a team player with experience collaborating with diverse teams worldwide
• High proficiency in recruitment technologies and tools, including ATS, CRM, and AI-driven platforms.
• Advanced negotiation skills and the ability to navigate complex offer scenarios.
• High emotional intelligence (EQ) and adaptability to changing business needs.
• Strong research skills and the ability to craft innovative sourcing strategies.

Perks / Benefits

• Unlimited PTO policy
• Medical, Dental, and Vision coverage
• 401 K Plan
• Free parking onsite
• Health savings accounts
• Restricted stock units
• Tuition Reimbursement
• Utility Stipend (internet and phone)
• Free office Lunches
• Flexible working hours
• Employee Assistance Program

Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status