Senior Quality Analyst/Quality Analyst - Erie Insurance

Division or Field Office:

Service & Experience Technology Division
Department of Position: Billing & Payment Department
Work from:
Corporate Office in Erie, Pa Salary Range:
$85,247.00-$136,175.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Drives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology. Implement changes that will impact a significant number of stakeholders across the organization and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

What You Will Do:

This opportunity is for a Senior/Professional Quality IT Analyst to work on the Majesco Billing System implementation project teams. As part of our new product deliveries, the Majesco Billing teams deliver critical capabilities that enable improved experiences on a modern SaaS solution on a scrum-based agile team.

What Makes You Stand Out:

• Unit testing
• System integration testing
• Regression testing
• Test planning & strategy, requirements, automated testing
• Agile experience

Duties and Responsibilities

• Analyzes the highest level and most complex business, technical process, system and/or technical problems.
• Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change.
• Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.
• Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system). May provide practice, discipline and technical guidance; develops and maintains relationships with other practice owners and discipline leads in order to ensure consistency.
• Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
• Participates in the execution and implementation of solutions.
• May serve as a discipline lead and participate in steering committees.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

• Self-Development
• Collaborates
• Cultivates Innovation
• Instills Trust
• Decision Quality
• Values Diversity
• Nimble Learning
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability
• Information Management Skills
• Job-Specific Knowledge
• Using Tables And Graphs

Qualifications

• Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;
• Associate's degree in a technical field, plus seven years' related experience, or;
• High School Diploma plus nine years' related experience

Physical Requirements

• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Driving; Occasional (<20>
• Pushing/Pulling/moving objects, equipment with wheels; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Climbing/accessing heights; Rarely

Nearest Major Market: Erie