Senior Project Manager - US - Cognigy

About Cognigy

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role: Senior Project Manager – US

Location: Dallas, Texas (Onsite/Hybrid)

Potential OTE: $140k to $150k per annum

In this role, you will lead project delivery from initiation to completion, ensuring projects meet defined scope, timeline, and budget criteria. Your responsibilities will have a significant impact on achieving company goals by ensuring successful outcomes and client satisfaction.

Your responsibilities will include:

• Lead the planning, execution, monitoring, and control of projects from start to finish, ensuring adherence to project management best practices and methodologies (Agile and Waterfall)
• Lead multiple projects individually and also manage in a team lead capability to track projects with other PM team members.
• Define project scope, objectives, and deliverables in collaboration with stakeholders, and develop a comprehensive project plan with clear timelines and milestones, aligned with the SOW.
• Effectively communicate project goals, progress, and challenges to stakeholders, team members, and senior management, ensuring alignment and transparency throughout the project lifecycle.
• Identify, assess, and proactively manage project risks and issues, developing mitigation strategies and contingency plans as needed. Continuously monitor project risks and take appropriate actions to minimize their impact on project success.
• Foster effective teamwork and collaboration among project team members, providing guidance, support, and motivation. Clearly define roles, responsibilities, and expectations to ensure everyone understands their contributions to project success.
• Track and manage action items, ensuring accountability across all project stakeholders. Monitor progress, follow up on outstanding tasks, and facilitate resolution of any roadblocks or issues that may hinder project progress.
• Conduct post-project evaluations, capture lessons learned, and implement corrective actions or process enhancements to improve future project execution and performance.

Growth Potential:

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you

• 5+ years experience as a Senior Project Manager or Project Manager, with a track record of successfully delivering enterprise projects, on time and within budget.
• Proven, end-to-end project management experience within professional services or consulting within the Contact Center and/or Conversational AI industries
• Solid understanding of project management principles, methodologies (Agile and Waterfall), and tools.
• Experience in Team Lead in managing multiple projects and a small team of PM’s across multiple projects. Ability to team lead in operational tasks.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Exceptional communication and interpersonal skills, capable of building strong relationships with stakeholders at all levels.
• Proficient in project management software and tools.

Benefits

Life at Cognigy: What we offer you

• We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:
• Attractive and performance-oriented salary
• Medical, Dental, Vision, Life, & Disability insurance
• 401(k)
• Unlimited leave
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.