Senior Project Manager - Pacific Program Management

Pacific Program Management is now Cresa!

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Job Summary

The Senior Project Manager (SPM) – Local Market Area (LMA)-Healthcare Construction will work with PPM leadership and business partners in support of the organization's strategic goals. The Senior Project Manager may supervise one or more project managers, assistant project managers, and or project coordinators. Additionally, they will work closely with and provide detailed progress reports to the business unit director. This role is responsible for the coordination of all project efforts, administrative and technical, to ensure the most efficient and cost-effective execution of projects. They are responsible for estimating fees, scoping work, preparing proposals, and oversight of the contract process. The Senior Project Manager will also initiate strategic plans, managing the design, development, and implementation of commercial real estate projects on behalf of the client, using established processes, experience, and expertise.

This individual has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, and team members to lead a project team to meet or exceed a common set of goals. They must be able to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. They can deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. This role includes business development and a focus on expanding current and future client opportunities. The Senior Project Manager must be a strong leader who contributes to PPM’s STIHL Values and team-oriented environment, with a positive, proactive, integrated, people-centric approach, with the ability and experience to motivate and keep the project delivery team aligned.

Key Responsibilities

• Manage a team of 2+ direct reports (if applicable).
• Lead day to day operations and deliver on strategy and operational plans against the strategic vision for the company and client.
• Provide day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities.
• Identify and develop existing and new client opportunities, client engagements, proposal writing, interviews, and follow-up.
• Assist the company in growing accounts horizontally and vertically by outstanding project delivery, client service, process improvements, and support.
• Maintain schedule of upcoming projects and activities needed to implement plan for identified clients using PPM/Client platforms and technologies.
• Communicate directly with client to define project goals, budget, schedule, scope, and provide project status and variance reports, successfully negotiate solutions to problems focused on delivering value to the client.
• Manage relationships with external partners and vendors with a clear understanding of processes and deliverables, and review invoice and change orders.
• Demonstrate capability to read and understand project documents such as lease agreements, work letters, contracts, drawings, client work requests, and vendor proposals.
• Utilize PPM and / or client project tools and templates to maintain accurate project documentation files.
• Track and manage value logs monthly for qualitative and quantitative value adds to the client projects, client operations, and team.
• Quality control of project outcomes.
• Facilitate project meetings and ensure that all meetings are accurately documented, and meeting minutes are distributed.
• Ensure that onsite field audits are conducted before, during and after completion of project.
• Provide measurable and timely response to client and team inquiries and concerns.
• Supervise, develop and train employees, to include organizing, prioritizing, and scheduling work assignments to provide development for career growth.
• Work with internal PPM teams as an internal customer facing point of contact.
• Build productive positive relationships across the organization at all levels to drive influence.
• Report out on projects to PPM Director on agreed basis.
• Facilitate knowledge sharing between projects and associate teams.
• Execute new initiatives, document best practices, drive efficiencies and streamline internal processes.
• Manages and reports on all project metrics for projects; prepare performance data, customer data, and other insights. Identify needed actions and capture lessons learned and plans to improve or leverage strengths.
• Maintain various data sources and dashboards to track key project milestones standards, and lessons learned.
• Lead responses to patterns, turn data into information, information into action, and action into value.
• Fully support team in resolving project issues and/or escalations.
• Integrate with program initiatives and objectives.
• Act as liaison between program and project teams to ensure best practices are applied.
• Work directly with leadership on regional strategy, growth projections, and risk assessment.
• Demonstrate strong leadership, management, and integrations skills.
• Manage and approve project scope, timeline, and budget for team.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred.
• Minimum of 9 - 10 years of related experience in project management, business management, or related area of study.
• Minimum of 3 years of supervisory experience in a project management capacity with experience in leading, motivating, and developing employees.
• Minimum of 3+ years of healthcare experience
• PMI or PMP certification or similar from an accredited organization is preferred.
• Experience in managing delivery of customer-facing and internally facing products or services.
• Contract Management experience preferred.
• Proficiency with MS Office Suite, MS Project, MS Visio.

Physical Requirements

• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Flexibility to travel as needed for individual projects.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.