Senior Project Manager - Customized Services Administrators, Inc.

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Pay Range: $130,000.00 - $160,000.00 (DOE)

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity, and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

This position is responsible for leading the project management of individual enterprise projects (technical, and business) that support the annual strategic plan for the organization. This role requires analysis of complex business problems to be solved through automated systems and process improvement. The position is assigned to new business process and business process improvement projects that align with business/functional goals and strategies. This position is based in our San Diego location and reports to the Vice President, Project Management Office,

Principal Duties and Responsibilities:

• Define and document project scope, goals and deliverables that support business goals in collaboration with internal clients and stakeholders.

• Effectively communicate project expectations to team members, internal clients, and stakeholders in a timely and clear fashion.

• Liaise with project stakeholders on an ongoing basis.

• Develop and maintain project communications, and ability to facilitate workstream sessions, and c-suite steerco meetings.
• Define projects through all phases of the SDLC, via PMBOK standards of leading a project from inception, planning, execution, monitoring and controlling and closing.
• Development of individual content to facilitate and move the project through challenges and issues.

• Set and continually manage project expectations with team members and other stakeholders.

• Plan and schedule project timelines and milestones using appropriate tools, Track project milestones and deliverables.

• Determine the frequency and content of status reports, analyze results, and troubleshoot problem areas.

• Define project success criteria and disseminate them to involved parties throughout project life cycle.

• Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.

• Develop best practices and tools for project execution and management.

• Lead enterprise projects across multiple countries, cultures, and adapting to dynamic project needs

Technical and Business Acumen

• Facilitate the estimate resources, financial and non-financial, and participants needed to achieve project goals.

• Apply practical business knowledge to ensure project implementation is aligned with business needs.

• Direct and manage project from beginning to end.

• Develop full-scale project plans and associated communications documents.

• Delegate tasks and responsibilities to appropriate personnel.

• Identify and resolve issues and conflicts within the project team.

• Identify and manage project dependencies and critical path.

• Develop and deliver progress reports, proposals, requirements documentation, and presentations.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

• Build, develop, and grow any business relationships vital to the success of the project.

Supervision, Teamwork and Collaboration

• Direct and manage project from beginning to end.

• Develop full-scale project plans and associated communications documents.

• Delegate tasks and responsibilities to appropriate personnel.

• Identify and resolve issues and conflicts within the project team.

• Identify and manage project dependencies and critical path.

• Develop and deliver progress reports, proposals, requirements documentation, and presentations.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

• Build, develop, and grow any business relationships vital to the success of the project.

Product and Contract Implementation

• Drives, manages, and coordinates all aspects of a product lifecycle, including long and short term development.

• Organizes and conducts weekly product development meetings to ensure product requests are developed accordingly.

• Organize and lead weekly product implementation meetings and SCRUM sessions, as needed.

• Stays abreast of trends in the marketplace to ensure the product’s competitive position.

• Oversee technical integration between partner systems and internal distribution systems.

• Interfaces with product drivers and clients to determine the product’s future direction.

• Accountable for product life cycle management from product design to installation and distribution.

Required / Desired Knowledge, Experiences and Skills:

Requirements:

• Solid working knowledge of current Internet technologies and programming languages.

• Technically competent with various software programs including Microsoft Project, Clickup, Asana and Microsoft Office Suite (Excel, Word, PowerPoint, Access, and Outlook).

Preferred:

• Eight years work experience in a project management or related capacity, including all aspects of process development and execution

Education/Certifications:

Requirements:

• High School Diploma or Equivalent (GED) required.

• Bachelor’s Degree in Business Administration, Information Systems, Computer Science or similar preferred.

• PMP / Agile or Scrum Certification required.

Where you’ll be doing it.

This is a hybrid role out of San Diego, CA. As a hybrid role, you will be working onsite 2 days a week and working from home 3 days a week.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.