Senior Program Manager - UCaaS and Microsoft Teams - In The Cloud Technologies

Senior Program Manager - UCaaS and Microsoft Teams

Overview:We are seeking an experienced and forward-thinking Senior Program Manager with expertise in Unified Communications as a Service (UCaaS), Microsoft Teams, and a strong focus on device upgrades/replacements and migration strategy. The ideal candidate will lead and drive initiatives to enhance our communication infrastructure, ensuring seamless transitions, optimal device utilization, and strategic migration planning.

Responsibilities:

1. UCaaS & Microsoft Teams Leadership: Spearhead the planning, execution, and management of UCaaS-related projects, specifically focusing on Microsoft Teams integration, upgrades, and migrations.

2. Device Upgrade & Replacement Strategy: Develop and implement a comprehensive strategy for device upgrades and replacements, ensuring compatibility with UCaaS platforms and aligning with organizational needs.

3. Migration Planning: Lead migration initiatives, developing and implementing a structured plan for transitioning legacy communication systems to Microsoft Teams and UCaaS, minimizing downtime and disruptions.

4. Cross-functional Collaboration: Collaborate with IT teams, stakeholders, and vendors to ensure seamless integration of devices, troubleshooting issues, and optimizing system functionalities.

5. Risk Management & Quality Assurance: Identify potential risks related to upgrades, migrations, and device replacements, and develop mitigation strategies. Maintain quality standards for deliverables.

6. Stakeholder Communication: Effectively communicate project objectives, progress, and outcomes to stakeholders at all levels, managing expectations and ensuring alignment with business goals.

Requirements:

• Expertise in migration strategy planning and execution, particularly in transitioning from legacy systems to Microsoft Teams and UCaaS platforms.
• Proficiency in managing cross-functional teams, vendors, and stakeholders to drive successful project outcomes.
• Strong understanding of communication infrastructure, device compatibility, and integration with UCaaS platforms.
• Exceptional problem-solving skills and the ability to mitigate risks effectively.
• Relevant certifications such as Project Management Professional (PMP) or Microsoft certifications are a plus.