Senior Program Manager, Technology and Operations Integration , Relay Operations Center (ROC) - Amazon

Description How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you! The Surface Transportation organization is expanding and introducing new capabilities to our Disruption Management business that supports all Middle Mile execution. In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our middle mile supply chain tech and process. This Program Manager will be responsible for defining the vision, roadmap and driving program execution of our Disruption Management business with a specific focus on maximizing speed, automating defects and driving on time delivery across the network. This will be achieved through deep supply chain understanding, working backwards from customer requirements, and internal alignment with engineering and product partners. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs. This position is a multi-faceted role requiring the ability to balance strategy and execution. Up to 25% travel for this role Key job responsibilities - Define a vision and create roadmaps across program initiatives. - Write whitepapers to gain initial buy-in and alignment as well as provide status updates as the project completes critical milestones and time intervals. - Identify key performance metrics and create a reporting suite that allows for program management when new tech or programs are scaled. - Define short-term, mid-term, and long-term timelines and project phases. - Lead supply chain performance enhancement initiatives with a focus on process, tech and product. - Present program business reviews to Operations and senior leaders. - Lead process and tech improvement initiatives to increase speed of network or reduce costs. About the team The vision of the ROC Tech and Ops Integration (OI) team is to create best in class transportation experiences through smart customer support solutions. We build products and customer experiences that accelerate business growth while streamlining operations through continuous optimization of resources, processes and tech. We are open to hiring candidates to work out of one of the following locations: Atlanta, GA, USA | Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USA Basic Qualifications - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.