Senior Program Manager - Pinnacle Group

• The Senior Program Manager will oversee the financial, operational, and commercial performance of assigned customer accounts and programs in a contract manufacturing environment.
• This role involves ensuring customer satisfaction, managing risks, and identifying growth opportunities while adhering to established standards and objectives.
• This role is ideal for a dynamic individual who excels in managing customer accounts and driving operational excellence.
• The Senior Program Manager will play a key role in fostering customer relationships and ensuring successful program delivery in a fast-paced manufacturing environment.

• Manage financial, operational, and commercial performance of assigned programs.
• Serve as the primary customer contact, ensuring satisfaction and maintaining business relationships.
• Act as an internal spokesperson for customers, communicating their requirements to internal teams and senior management.
• Achieve customer satisfaction index goals using metrics like quality, on-time delivery, ECO management, and inventory levels.
• Lead revenue growth initiatives through direct selling techniques.
• Negotiate and administer contracts, monitor adherence to program plans, and ensure contract commitments.
• Develop control systems to measure progress and address potential problems.
• Oversee program tasks across procurement, engineering, manufacturing, and other departments.
• Identify and manage risks, drive resolution, and escalate issues when needed.
• Manage production schedules, align MPS with sales orders, and reconcile program liabilities.
• Lead quality assurance reviews and follow up with functional teams for improvement.
• Coordinate and attend operational meetings, including production and shortage meetings.
• Maintain a 12-month rolling forecast with customers for internal forecasting and material transactions.
• Conduct quarterly business reviews with customers, presenting key metrics and recommendations.
• Initiate and oversee internal quotation processes for customer requests.
• Handle Engineering Change Orders (ECO) and deviations, communicating impacts to customers.
• Supervise Program Managers, providing backup support during absences.

• Strong understanding of Contract Manufacturing or Electronic Manufacturing Services.
• Expertise in Enterprise Material Planning Systems (e.g., BaaN).
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).
• Experience with Configuration Management Systems.
• Ability to interpret multi-level bills of materials and technical drawings.
• Knowledge of Generally Accepted Accounting Principles (GAAP).
• Excellent written and verbal communication skills.

• Education: Bachelor’s degree in Business Management, Engineering, Operations, Procurement, or related fields.
• Experience: 8+ years of combined experience in Business Management, Engineering, Operations, and/or Procurement.

Best Regards,
Utkarsh Srivastava
Senior Recruitment Specialist
PTR Global, A Pinnacle Group Company
Phone: +1 469-966-9735 (Call & Text)
LinkedIn: https://www.linkedin.com/in/utkarsh7421/
E: Utkarsh.srivastava@ptrglobal.com  | PTRGlobal.com

As of September 9, we have rebranded to PTR Global, a Pinnacle Group Company.  Please update your records with my new email address.

Pay Range: $100,000 - $150,000

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.