Senior Program Manager - Downtown Streets Team

COME CREATE IMPACT WITH US
Downtown Streets Team (DST) is a nonprofit organization committed to fighting homelessness through the power of work and dignity of community. DST increases social capital and economic mobility by helping our unhoused neighbors chart a way out of homelessness through community building, volunteering opportunities, employment and human-centered case management. Since 2005, DST has expanded across 16 cities in Northern and Central California, serving over 1,500 people annually. 

SUMMARY:
The Sr. Program Manager - START is responsible for overseeing the seamless execution of the START program’s daily operations. Reporting to the Senior Director of Employment Social Enterprises, this role ensures the delivery of a transformative transitional employment program focused on maintenance, individual empowerment, and operational safety. The Sr. Program Manager leads with a mission-driven approach, fostering a culture of collaboration, accountability, and excellence within the team. This position plays a pivotal role in strengthening partnerships, ensuring strict program compliance, proactively mitigating risks, and aligning all operational efforts with the core mission of Downtown Streets, Inc. to drive positive impact and sustainable outcomes for individuals and communities.

WHAT YOU'LL DO:

• Lead and Develop Teams: Provide strategic supervision to Program Supervisors, ensuring the growth and success of their professional development while driving outstanding performance.
• Ensure Operational Excellence: Oversee program operations with a focus on maintaining compliance with contractual requirements and implementing best practices in transitional employment. Ensure our product is priced, quoted, and billed in timely and accurate manor.
• Cultivate Strategic Partnerships: Build, nurture, and expand relationships with current and prospective START customers, ensuring alignment with organizational goals.
• Drive Strategic Initiatives: Collaborate with the Senior Director of Employment Social Enterprise to design, execute, and refine START strategies and workflows for maximum impact.
• Deliver Data-Driven Results: Manage program reporting, tracking key outcomes and deliverables, and spearhead continuous improvement efforts to enhance overall program performance.

• Identify emerging trends and integrate them into program enhancements, particularly focusing on diversity, equity, inclusion, and belonging (DEIB).
• Regularly review and update program policies and procedures to reflect industry standards and organizational priorities.
• Lead risk mitigation efforts, ensuring the safety and well-being of staff and program participants.
• Ensure compliance with safety standards, legal regulations, and organizational policies.

• Collaborate with community partners to expand transitional employment opportunities for participants.
• Represent the program at community events, conferences, and stakeholder meetings to advocate for DST's mission and participants' success.

• Bachelor's degree in in a relevant field (public administration, social work, non-profit management, etc.). Master's a plus.
• Minimum 5-10 years of experience managing staff and programs within the non-profit sector.
• Proficiency in Spanish a plus.
• Strong understanding of transitional employment models and risk management practices.
• Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
• Communicate effectively with diverse populations and maintain professionalism.
• Proficient in Microsoft Office programs, Salesforce and ability to learn new software applications.  

• Must be available to travel within the program's operational county of Santa Clara.
• Must be available to work some evenings and weekends.
• Employment background screening required

PHYSICAL REQUIREMENTS:
While performing the essential duties of this job, the employee is frequently required to do the following: 
Sitting, standing, walking, bending, stooping, pushing, pulling and lifting (up to 25 lbs.)
 
WORK ENVIRONMENT:
Moderate noise associated with an open office work environment. 
This role involves a mix of in-office and field-based work, requiring adaptability to diverse settings, including community meetings, program sites, and team events. Moderate travel within the region is expected.
This role may occasionally require working nights and weekends to support events

WHAT WE CAN OFFER YOU:

• A chance to positively impact your community on one of the biggest domestic challenges of the day
• Competitive nonprofit compensation
• Options for fully paid medical, dental, vision and life insurance coverage for employees, with FSA and HSA health plans available
• Option to enroll in 401k after 90 days, and up to 6% company match, after one year of employment
• 15 days off PTO, increasing with tenure
• Over 10 paid holidays annually
• Paid company closure for five days during the summer
• Paid company closure for five days between Christmas and New Year
• Day off on your birthday
• One month paid sabbatical after five years, not charging PTO
• Internal growth opportunities
• Access to professional development resources and reimbursement
• Employee Assistance Program (EAP)  

COMMITMENT TO DIVERSITY  
We thrive as an organization when unique identities, experiences & perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.        
 
WE HOPE YOU WILL CONSIDER JOING US TO MAKE A POSITIVE IMPACT IN OUR COMMUNITY.