Senior Program Manager, Return & ReCommerce - Amazon

Description At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. WWR&R owns the services and programs for Retail and Sellers that provide range of value recovery channels to save cost and effort in managing overstock and return products. As a Senior Program Manager you will create and implement the program strategy to operationally scale these initiatives from the ground up. In this role, you will be responsible for establishing KPIs to measure operational performance, identifying and unblocking operational constraints, and increasing product eligibility. You will work closely with product managers, operations partners, finance, legal, tech teams, and data engineers. Key job responsibilities -Develop and deliver the strategy for scaling new liquidation channels across the Reverse Logistics (ReLo) network and Fulfillment Centers. -Gain alignment on this strategy from ReCommerce leadership and partner teams spanning across Operations, Finance, Capacity, Legal and external partner teams. -Collaborate with stakeholders on the right KPIs to track operational success of the programs, and then build mechanisms to monitor, deep dive, and report on the KPIs in business reviews -Create financial models to complete cost/benefit analyses of moving forward with your operational plan -Work alongside product managers, operations, and tech teams by sharing data and metrics, feedback, specifications, and technical analysis to fully define design requirements for new products and features A day in the life -Work cross-functionally with Operations, Product, and Tech teams to deep dive, root cause, and fix issues -Influence Product/Tech teams to develop new solutions to expand new liquidation channel - Create dashboards to deep dive KPIs at the site and network level across a suite of programs We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA Basic Qualifications - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 2+ years of driving process improvements experience - 2+ years of managing stakeholders in cross-functional project experience - Demonstrated ability to solve ambiguous and complex problems in a tight schedule environment Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.