Senior Program Manager - MidPen Housing Corporation

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services, Senior Services, and Health and Supportive Housing) build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of Diversity, Equity, Inclusion, and Belonging, Resident Services also works closely with our residents and community partners, and their fellow MidPenners - including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work®, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$79,000 - $98,000 Annual Salary - Pay based on applicable experience and qualifications

POSITION OVERVIEW

The Senior Program Manager plays a vital role in building the capacity of a MidPen’s region and is responsible for program delivery to residents living in MidPen’s communities. The programs vary based on resident population, needs, and goals, which may include housing retention, economic mobility and asset building, health/wellness, and K-12 educational supports. The Senior Program Managers identifies promising partnerships in their assigned region, works closely with the Directors and Associate Directors to support high-quality implementation of partnerships. This position is tasked with leading division-wide initiatives aligned with Resident Services’ strategic plan.

The Senior Program Manager must be a skilled leader with a demonstrated ability to manage and mentor staff as well as operate with influence across the division. The position supports strong relationships with Property Management to ensure that residents experience a cohesive and supportive MidPen experience.

The position requires demonstrated ability to design and implement high-quality programs and partnerships. The incumbent must have experience with specific populations (families with children, seniors and individuals with special needs) as required.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Creates, codifies and reviews program delivery guidelines; develops and incubates programs or partnerships aligned with evidence-based practices; initiates roll out of program across the portfolio
• Codifies and shares best practices within assigned portfolio and collaborates with peers across the portfolio
• Manages increasing level of portfolio and / or staffing complexity (# units, # residents, complexity of resident need and types of projects)
• Serves as Director’s representative in development conversations / meetings, as needed
• Leads initiatives associated with strategic plan priorities
• Develops subject matter training and capacity-building plans to align with programmatic goals and regulatory requirements
• Adheres to annual program budget and provides input into annual budgeting process for assigned portfolio

Partnerships

• Leads partnership “prospecting” efforts across increasingly complex portfolios
• Manages partnerships of increasing complexity (city / county, large or multi-service partners)
• Oversees partner accountability in assigned portfolio or region (data sharing agreements)

Customer Service

• Manages needs assessments for increasingly complex portfolio
• Compiles and presents summaries of resident need and satisfaction data for diverse audiences (residents and management) with focus on implications for RS investment priorities

Data-Driven Decision-Making

• Analyzes and reports on utilization and outcomes for assigned programs / partnerships (beyond assigned portfolio) and recommends changes to the leadership team
• Seeks trends in services utilization and identifies opportunities for improvement
• Identifies opportunities for improvement in data systems
• Distinguishes opportunities for efficiencies, program innovation and change
• Analyzes single-source data across diverse and complex array of properties to inform decision-making and communicate findings with diverse audiences

Effective Team Building

• Identifies and implements opportunities for increased and improved collaboration with property management in increasingly complex portfolio
• Supports Development conversations regarding the pipeline with guidance from Director(s) and serves as a point person from Services for community engagement
• Serves as senior project manager for special initiatives / projects that involve multiple departments
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• Bachelor’s degree and a minimum five (5) years of experience working in an educational, social services, or community based organizational setting or an equivalent combination of education and relevant experience
• Master’s Degree in related field or commensurate field experience
• Minimum five (5) years working effectively with people of diverse backgrounds and working with families and students and/or seniors in an educational or social work setting
• Experience managing staff
• Experience in program development, management and evaluation preferred

Knowledge, Skills, and Abilities

• Demonstrated excellent verbal and written communication skills
• Demonstrated strong judgement, discretion and problem-solving skills
• Demonstrated proficiency using Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools as a productivity tool to support larger Services initiatives
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Ability to travel between properties

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.