Senior Program Manager , FBA- Seller Defects and Reimbursements - Amazon

Description The WW Inventory Defect Costs (IDC) team in Seller FBA (Fulfillment by Amazon) organization builds Seller facing reimbursement and risk management products, and owns seller facing policies. We are building a future where we capture, analyze, and explain every inventory defect that leads to reimbursement across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns) and measure and improve Seller Experience. The Inventory Defect Costs team, within DP&R, is composed of three key defect prevention verticals: defects that exist before they arrive to Amazon, defects that occur within Amazon's fulfillment network, and defects that lead to customer returns. This role is responsible for leading programs in one of these verticals, driving step function reductions in Amazon defect performance to deliver lower costs to Amazon customers and to improve Seller Experience. This role's WW scope includes collaborating and driving seller contact reduction programs across multiple teams within the Amazon Fulfillment Network including: Seller Partner Services, Global Supply Chain, Amazon Fulfillment Technology, and Customer Returns and Re-Commerce. This role is responsible to identify opportunities across multiple VP-level organizations. This role acts as a single-threaded-leader responsible for owning DP&R's approach to reduce a portion of DP&Rs Cost to Serve goal. This includes leading programs solving upstream partner challenges that are can be architectural and operational in nature with limited strategy defined. This position is expected to operate independently. As part of this, to understand problems effectively, this role requires the ability to identify risks and opportunities in strategies, and organizational structure. This position is be responsible for making tradeoff decisions across multiple teams, VP organizations, and policies. This role is also responsible for writing business updates, requirements, and aligning stakeholders. If you have an entrepreneurial spirit, love to work with data, enjoy software-related challenges, and are interested in building solutions to challenging problems that have a wide impact, this role may be for you. Key job responsibilities * Drive the S-team goal of Seller Contact (emails/social media/chats) Elimination and Seller Experience * Define and deliver important programs with broad cross-organizational and/or cross-regional business impact * Use data analytics to deliver solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on a large segments, both internally and externally to DP&R. * Contribute both in and outside of DP&R to improves business efficiency, to simplify and to improve quality, to reduces bottlenecks, and to further deliver FBA's value proposition to sellers. * Operate with autonomy, showing high judgment in decisions that have business and possibly technical implications. . * Represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to VPs and when needed, SVPs * Build consensus. Align teams toward coherent strategies. Bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding * Raise the bar managing Projects and leading Program Management * Lead your team of Program Managers to do the same! Play a key role developing others, including mentoring, educating, and building force multipliers. We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA Basic Qualifications - 6+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree - 6+ years of working cross functionally with tech and non-tech teams experience - 6+ years of delivering cross functional projects experience - 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience Preferred Qualifications - 5+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - * Technical fluency; comfort understanding and discussing technology concepts, schedule tradeoffs and new opportunities with technical team members. - * SQL and Data Analysis experience. - * 6+ years of Business Management and/or Operations experience - * Experience using analytical tools to solve business problems - * Experience juggling multiple priorities and making things happen in a fast-paced, dynamic environment - * Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions - * Excellent Verbal and written communications skills - * Experience building relationships and working effectively across internal and external organizations - * Presentation skills and the ability to articulate complex concepts to cross functional audiences Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.