Senior Program Manager-CRM - RCM Technologies (USA), Inc.
Raleigh, NC 27601
About the Job
Job Title: Senior Program Manager-CRM
Job Function: Senior level CRM duties/tasks
Job Type: Full Time
Location: Offsite & on premises as needed in Jacksonville, FL & Raleigh, NC
About RCM:
RCM Technologies is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Required Experience:
The Senior Program Manager is a role within the RCM Technologies Consulting organization. The Senior Program Manager will be responsible for large scale strategic advisory and implementation programs for RCM's (Life Sciences, Financial, Government and Education) clients.
Responsibilities:
15+ years' experience in Program Management with strong consulting background in Financial Services and /or Life Science domains.
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer:
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
#LI-KF1
Job Function: Senior level CRM duties/tasks
Job Type: Full Time
Location: Offsite & on premises as needed in Jacksonville, FL & Raleigh, NC
About RCM:
RCM Technologies is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Required Experience:
The Senior Program Manager is a role within the RCM Technologies Consulting organization. The Senior Program Manager will be responsible for large scale strategic advisory and implementation programs for RCM's (Life Sciences, Financial, Government and Education) clients.
Responsibilities:
- Lead and manage cross-functional teams that may include members from RCM, client and third-party teams.
- Responsible for overall project definition, management, and tracking, covering the entire lifecycle, from project definition and business requirements gathering, through implementation, including integration, training, data migration, go-live, support and closeout, including standard functionalities and custom developments.
- Manage implementation team (internal and external) including Developers, Analysts, Client and QA/Testing resources.
- Manage the project financials and ensure that the project is delivered on time and within budget.
- Provide consistent and clear communications between all project stakeholders and report on progress to the Executive Steering Committee.
- Drive issue troubleshooting and issue resolution activities.
- Manage Change of Scope requests and the Change Order process.
- Develop and maintain project metrics and prepare status reports and for client leadership.
15+ years' experience in Program Management with strong consulting background in Financial Services and /or Life Science domains.
- Strong delivery experience of consulting and managed services ideally of SaaS Customer Relationship Management (CRM) solutions
- Proven leadership skills, with the ability to inspire and motivate teams to achieve exceptional results.
- Excellent communication and interpersonal skills to build relationships with customers,
- Knowledge of relevant regulatory and compliance requirements in the Financial Services industry
- Strong knowledge of business strategies, processes, and operations within a commercial lending organization
- Specific experience consulting to and/or working within emerging market to medium scale organizations.
- 10+ years managing people and teams.
- Experience working in an agile delivery environment.
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer:
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
#LI-KF1
Source : RCM Technologies (USA), Inc.