**Senior Program Manager - Business Application Platform Group - Customer Survey and In product messaging platform** As a foundational pillar of the company, the Business Applications Platform Group is building the next generation of business applications and platforms that will help businesses large and small succeed in achieving their digital transformation agenda. The products we are responsible for include Dynamics 365, Power Platform (Power BI, Power Apps, Power Automate), Mixed Reality for business and other SaaS applications and workloads. Are you looking for a role that combines App development, Machine learning, product management, building a high scale service all combined into one!! We are seeking a dynamic Senior Program Manager as part of the Insights and Analytics team. This role will drive the roadmap and vision for our Customer Survey & in product messaging platform for a multibillion dollars business with more than 30+ products . .We use this platform to serve XX Millions of surveys and use Natural Language Processing techniques to understand what our customers like and don't like about our products. The feedback from these surveys and product messages are a fundamental way for us to determine the next set of features to build in our products. **Responsibilities** The role will perform the following functions. + Grow MAU, SAT while maintaining availability and engineering fundamentals for our service + Build UX and wire frame for our Customer survey & In-product messaging platform + Build a 2 year vision translate vision into semester planning and execute on vision + Use latest and greatest methodologies in NPS/SAT/HATS and other Customer surveying methodologies to understand drivers of delight/dissatisfaction + Use real time and batch-based customer targeting strategies + Design UX experiments using experiment design and statistical analysis + Launch NLP models to understand drivers of customer satisfaction This role will give everything that a modern product manager is looking for. Would you join us on this exciting journey? **Qualifications** **Required Qualifications:** + 5+ years of experience in building designing, apps or high scale platforms + Proven experience of defining 2-year vision and product road map + Proven experience and understanding of NPS/SAT surveys + 4+ years of relevant work experience in managing data analytics projects + 2+ years launching production ready ML models using NLP techniques such as Supervised and Unsupervised machine learning + Ability to influence without authority across orgs + Ability to work effectively across multiple business & engineering teams + Comfortable dealing with ambiguity & working independently **Preferred:** + Bachelor's in a quantitative field or equivalent work experience + A willingness to learn, share, & improve + Great written & verbal communication skills + Demonstrated ability to lead project teams in analytics towards measurable business impact + Understanding of data analytics technologies: SQL, Python, Power BI, or other equivalent technologies + Deep understanding of NLP techniques such as Supervised and Unsupervised machine learning + Enjoy discovering & solving problems Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Source : Microsoft Corporation