Senior Program Analyst, Workforce Development - National Association of County and City Health Officials

Be a part of a dynamic team whose work enriches the health of communities by strengthening city and county health departments. At the National Association of County and City Health Officials (NACCHO), we are united by our work to improve our country's 3,300 U.S. local health departments. We represent the voice of local public health while striving to live out our core values of equity, excellence, participation, respect, integrity, leadership, science, and innovation. We provide our employees with meaningful work, opportunities to learn and grow, a strong work/life balance, and a flexible, hybrid work schedule while being a part of a collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Senior Program Analyst – Workforce and Leadership Development will join NACCHO at a time of dynamic growth. This position is important in the Programs Department.

POSITION SUMMARY:

The Senior Program Analyst is usually an individual contributor in a specific area of expertise and is accountable for professional functions and/or systems. Work at this level requires substantial knowledge in an area of specialization and both conceptual understanding and sufficient professional experience to work on complex assignments with minimal supervision. These assignments typically require originality and creativity in applying the knowledge and concepts of the area of specialization.

The Senior Program Analyst may provide guidance to other professionals and administrative staff either in a supervisory, project management or technical capacity. The Senior Program Analyst is considered a career level professional and works with minimal supervision. Incumbents only move beyond this level if they develop expert level capabilities – and NACCHO needs this level of skill – or if they take on significant management responsibilities. Positions at this level require proven analytical, research and project management capabilities typically acquired through a Bachelor’s Degree or equivalent education and a minimum of five years progressive and relevant experience. An advanced degree may be substituted for work experience.

The Senior Program Analyst is responsible for managing, implementing, and promoting project activities; identifying and responding to member needs; and assessing policies and programs. The Senior Program Analyst is considered a senior content expert. This position may supervise the work of Program Analysts and administrative support staff.

Senior Program Analysts typically report to a Director or Senior Director. Work at this level requires substantial knowledge in the designated area, with both the conceptual understanding and sufficient professional experience to work on complex assignments with minimal supervision. Senior Program Analysts require proven analytical, research, and project management capabilities, as well as the ability to work on projects of a highly confidential and sensitive nature and interface with the highest level of internal and external stakeholders.

Program Specific Information

This position is a key member of NACCHO’s Workforce and Leadership Development team, which focuses on the underlying frameworks, competencies, strategies, and core practices that support the public health workforce. This position leads, manages, and supports projects across these areas, which entails designing, implementing and administering programs and projects; data collection and management; budget and personnel management; and member (local health department staff) and partner relations, including adhering to funder requirements and meeting assigned deliverables. Ideal candidates have a passion for public health, particularly in the areas of leadership development as well as workforce development issues such as retention and recruitment, are curious, detail-oriented, independent workers and strong team players, proficient in prioritizing and multi-tasking, value continuous performance improvement, and are committed to addressing the social determinants of health and improving health equity. This position will require comfort with training and facilitating to large groups. Additionally, this position will involve frequent contact with members and partners; therefore poised, polished, and authentic customer service, and excellent oral and written communication skills are expected.

COMPETENCIES AND EXPECTATIONS:

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; Works with integrity and ethically; upholds organizational values.

• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

POSITION SPECIFIC DUTIES:

• Leads project development, implementation, and coordination using knowledge and experience in public health, particularly in the areas of workforce development and behavioral health, with a working knowledge of health equity (i.e., the adoption of a shared understanding of health equity principles and their application to population health practice).

• Working with other staff, performs day-to-day program management associated with projects and activities within NACCHO’s Workforce Development portfolio and ensures/supports the completion of project deliverables, including managing project-level budgets and workplan; writing reports/briefs; developing and supporting the execution of contracts, memorandum/a of understanding (MOUs), and other grantee agreements; designing and managing pilot/dissemination projects; tracking and monitoring project activities; and developing and sharing information with local health departments and other NACCHO partners and stakeholders.

  • Current anticipated projects (subject to change) include:

    • New Local Health Official Training Program – act as a key lead, manager and support to tasks and activities for the New LHO Program along with the program team. This program and plans to launch in July 2025.

    • Management Essentials (ME) – this program provides training to support skills and capabilities needed for managing projects and people. ME currently includes 4 trainings (Successful People Management, Fundamentals of Financial Management, Strategic Planning, Change Management) that are offer synchronously and asynchronously.

    • Manage NACCHO’s work to support the Public Health AmeriCorps program and directly supporting LHDs in their ability to engage with the program and to hire Public Health AmeriCorps members.

    • Lead initiatives to support, promote, and implement the Joy in Work toolkit, a framework that encourages health departments to aid in retention efforts by focusing on workplace wellbeing.

• Contributes to long-term project and strategic planning and the development of concepts, strategies, practices, and procedures to improve the efficiency and effectiveness of program operations and capabilities within the workforce development and behavioral health fields.

• Provides technical and capacity building assistance to and communicates with local health departments and other external partners and stakeholders at the local, state, national, and federal levels.

• Supervises programmatic staff.

• Supports the identification of and application for additional funding to support designated areas of work.

• Maintains situational awareness of research, policies, and practices relevant to workforce development and behavioral health.

• Collaborates with other staff, NACCHO members, and external partners in developing and executing projects and programs.

• Develops presentations, scientific posters, and exhibits to share and promote project findings at professional and public meetings and conferences and contributes to internal and external publications, including peer-reviewed journal articles, educational materials and other public health tools, project summaries, and research briefs.

• Serves as a liaison to NACCHO members and partners and communicates regularly with these groups regarding funding opportunities, conferences and trainings, and other information related to their designated area of work.

• Represents NACCHO at external meetings and conferences related to their designated area of work.

• Assists project staff in other duties as assigned.

EDUCATION/EXPERIENCE/SKILLS:

Bachelor's degree and certification in relevant professional field with a minimum of 5-7 years relevant work experience; or equivalent combination of education and experience, including a relevant certification. Master’s degree in a relevant field preferred.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of the organization

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Experience managing information, including using Excel and Word; developing presentations, including using PowerPoint, and with data collection, management and qualitative and/or quantitative analysis is required. Experience designing and administering surveys, using Qualtrics, Survey Monkey or similar systems is desired.

• Skilled in publicly delivering content, including training, and facilitating groups to meet project deliverables.

• Knowledge of public health concepts, strategies, and approaches, particularly in the areas of behavioral health, workforce development and training, mental health, public health transformation, and health equity and social justice is expected, with deeper subject matter expertise in at least one of these areas required.

• Experience with local health departments is preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Occasionally required to sit.

• Occasionally required to walk.

• Occasionally required to reach with hands and arms.

• Occasionally required to talk or hear.

• Occasionally required to bend, lift or climb stairs.

• Occasionally required to lift light weights (less than 25 pounds).

WORK ENVIRONMENT:

• The noise level in the work environment usually is moderate.

Salary Range: $83,077 - $88,182

This position is considered a term position made possible through grant funding, some or all of which is scheduled to end July 31, 2025. While NACCHO will make every effort to secure continued funding, this position may be eliminated on July 31, 2025.

SELECTION PROCESS:

The selected candidate must reside in the Washington, DC – Maryland – Virginia (DMV) area within 30 calendar days of their start date.

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements, resume, one writing sample to: PN – 132 Senior Program Analyst, Workforce and Leadership Development.

https://naccho.clearcompany.com/careers/jobs/02df74d0-801f-bd5a-5502-15389788c7b9/apply?source=3302241-CS-2909

NACCHO offers generous benefits package such as:

• Medical, Dental, Vision, STD, LTD insurances

• 15 days of paid vacation & 13 days of sick leave and other types of leave

• 403(b) Retirement plan,

• Hybrid Remote Work Available

• NACCHO is a qualified employer under the Public Service Loan Forgiveness program.

At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.